Harmony Banjo
Katy,USA
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tech Sales Associate
T-Mobile
Pasadena, US
01.2023 - 06.2024
- Helped customers find specific products, answered questions, and offered product advice.
- Attended weekly team meetings to review performance goals and objectives.
- Ticketed, arranged and displayed merchandise to promote sales.
HVAC System Designer
Davis Air Conditioning & Heating, Inc
Stafford, US
04.2020 - 12.2023
- Provided technical leadership in the resolution of complex system issues and performance bottlenecks.
- Assisted in developing training materials and providing guidance on how users should interact with the system.
IT Security Specialist
AT&T
Houston, US
07.2018 - 11.2020
- Hardware and Software Technician, Probe and Analyze communications, network systems and render online technical help, Designs, implements, and manages Information Technology for optimal performance.
Education
Bachelor's degree - Network Engineering
Lone Star College System
Houston, TX12.2024
Skills
- Jira
- Design implementation
- Operating Systems
- Network Security
- Remote Sales
- Network Support
- System administration
- Software Troubleshooting
- Microsoft Windows
- Computer Networking
- Exceeds sales goals
- LAN
- AutoCAD
- Customer service
- Organizational skills
Certification
- CompTIA Security+
- Certified Information Security Manager (CISM), 06/21, 06/24, Governance of information security operations, Protection of information Assets, Ability to track, respond and recover information security issues by planning to minimize business impact
Languages
- English, Expert
- French, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Tech Sales Associate
T-Mobile
01.2023 - 06.2024
HVAC System Designer
Davis Air Conditioning & Heating, Inc
04.2020 - 12.2023
IT Security Specialist
AT&T
07.2018 - 11.2020
Bachelor's degree - Network Engineering
Lone Star College System
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