Harmony Crowe
Jesup,GA
Summary
Accomplished General Manager at Zaxby's LLC, adept in employee scheduling and fostering team motivation, significantly enhancing operational efficiency and customer satisfaction. Expert in leveraging product and service knowledge to drive profitability, demonstrating a proven track record of success in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Premier Kings LLC
03.2022 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Zaxby's LLC
08.2017 - 11.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Screen Printer
Barber and Company
04.2014 - 02.2017
- Improved customer satisfaction with timely order fulfillment and consistent print quality.
- Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
- Installed and repositioned screen printing plates and pressure roles.
- Increased efficiency by troubleshooting and resolving printing issues, minimizing downtime and delays.
Inserter
The Press Sentinel
08.2008 - 03.2014
- Maintained clean and safe work environment.
- Utilized advanced knowledge of inserter systems to optimize machine settings for maximum output and minimal waste.
- Demonstrated commitment to professional growth through regular attendance at industry seminars and training sessions on best practices for inserters.
Education
Wayne County High School
Jesup, GASkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Employee Scheduling
- Recruiting and interviewing
Timeline
Assistant Manager
Premier Kings LLC
03.2022 - 07.2023
General Manager
Zaxby's LLC
08.2017 - 11.2021
Screen Printer
Barber and Company
04.2014 - 02.2017
Inserter
The Press Sentinel
08.2008 - 03.2014
Wayne County High School
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