Harmony Davis
Baton Rouge,Louisiana
Summary
Punctual and honest Bookseller with solid background in serious environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. High-energy Bookseller offering over Three years of Customer service experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.
Overview
3
3
years of professional experience
Work History
Cashier
Hungry Howies Pizza & Subs
Baton Rouge, LA
02.2022 - 03.2022
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted over 200 customers per day
QA Tester
Electronic Arts
Baton Rouge, LA
03.2021 - 03.2022
- Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.
- Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
- Outlined concrete methods of utilizing calipers and tape measures to gather measurements of production units.
- Conducted in-the-line testing and evaluated resulting measurements to identify variances in output using current production methods and compare against application-specific tolerances.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Reported problems and concerns to management.
Bookseller
Barnes And Noble College
Baton Rouge, LA
08.2019 - 03.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
- Supported efficient and timely replenishment of sales floor merchandise.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Associate of Arts -
Baton Rouge Community College
Baton Rouge, LAHigh School Diploma -
Broadmoor Senior High School
Baton Rouge, LA05.2018
Skills
- Customer Relations
- Policies and Procedures
- Cooperative Attitude
- Problem Solving
- Honest and Ethical
- Call Response and Transfer
- Work Task Prioritization
- Analytical Thinking
- Relationship Building
- Active Listening
- Microsoft Office
- Collaborative Team Player
- Organized and Detail-Oriented
- Highly Flexible and Adaptable
- Scenarios and Use Cases
- Strong Problem Solver
- Script and Scenario Design
- Decision Making
- Verbal and Written Communication
- Time Management and Prioritization
- Exceeding Customer Expectations
- Flexible Hours
- Available Nights, Weekends and Holidays
- Customer Assistance
- Team Cooperation
- Speech Clarity
- Friendly and Helpful
Timeline
Cashier
Hungry Howies Pizza & Subs
02.2022 - 03.2022
QA Tester
Electronic Arts
03.2021 - 03.2022
Bookseller
Barnes And Noble College
08.2019 - 03.2021
Associate of Arts -
Baton Rouge Community College
High School Diploma -
Broadmoor Senior High School
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