Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Harmony Grady

Kinston

Summary

Customer-focused professional with a strong foundation in service and team collaboration. Skilled in time management and analytical thinking, driving operational efficiency. Committed to high customer satisfaction through effective issue resolution and teamwork. Eager to leverage organizational skills in fast-paced environments while contributing to company growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

UNC Lenoir Healthcare

Hospital
Kinston
09.2016 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Developed innovative ideas and solutions that improved team performance and enhanced outcomes.
  • Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Leveraged software and tools to streamline processes and enhance overall performance.
  • Completed day-to-day duties accurately and efficiently.

Education

Bachelor of Science - Biochemistry

University of North Carolina At Wilmington
Wilmington, NC
05-2027

Associate of Science - Science/ Chemistry

Wayne Community College
Goldsboro, NC
05-2025

High School Diploma -

North Lenoir High School
La Grange, NC
06-2015

Skills

  • Laboratory techniques
  • Research skills
  • Data analysis
  • BLS certified
  • Problem solving
  • Project planning
  • Time management
  • Organization
  • Team collaboration
  • Effective communication
  • Written communication
  • Interpersonal communication
  • Active listening
  • Supervision and leadership
  • Decision-making
  • Analytical and critical thinking
  • Multitasking
  • Calm under pressure
  • Customer service
  • Recordkeeping
  • Basic math
  • Friendly, positive attitude
  • Problem-solving
  • Organization

Certification

BLS- Basic Life Support

Affiliations

Pre-med Club

Timeline

UNC Lenoir Healthcare

Hospital
09.2016 - Current

Bachelor of Science - Biochemistry

University of North Carolina At Wilmington

Associate of Science - Science/ Chemistry

Wayne Community College

High School Diploma -

North Lenoir High School
Harmony Grady