Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Harmony Hess

Hastings

Summary

Hardworking and passionate job seeker with close to 2 years of experience in the service industry with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Leveraging strong leadership and customer engagement skills, and significantly improve team efficiency and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Host

Applebee's Grill + Bar
02.2024 - Current
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Food Maker

Mancinos Pizza And Grinders
03.2023 - 01.2024
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

Hastings High School
Hastings, MI
05-2025

Skills

  • Training
  • Cross-training
  • Strong leadership
  • Sales strategies
  • Workflow optimization
  • Customer engagement
  • Guest relations
  • Customer service
  • Team collaboration

Additional Information

  • Taken Business class
  • Taken Marketing class
  • Taken Agriculture class

Timeline

Host

Applebee's Grill + Bar
02.2024 - Current

Food Maker

Mancinos Pizza And Grinders
03.2023 - 01.2024

Hastings High School
Harmony Hess