Harmony Moore
Fayetteville,NC
Summary
Self-motivated individual highly experienced in guest services. Pleasant personality coupled with talents in customer relations, record keeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FSU (Fayetteville State University) Food Pantry - Volunteer
Fayetteville
01.2022 - Current
- Helped with facilities maintenance, basic cleaning, and trash removal
- Processed, organized, and conducted inventory of various donated goods
- Determined service needs and accurately input information into electronic systems
- Attended to Students and Staff providing them with information from the food bank
- Served Students and Staff in the food pantry.
FSU Student Government Association - Student Volunteer
Fayetteville
10.2021 - Current
- Coordinated with Students and staff to arrange tables, chairs and other equipment needed for functions
- Check in Students for events.
FSU New Student Orientation Leader Campus Guide 2022 - Student Volunteer
Wendy's
12.2020 - 11.2022
- Develop and implement diversity and inclusion initiatives to create a more inclusive workplace culture and increase employee engagement and retention
- Identify and leverage emerging trends and technologies to stay ahead in the market and continuously innovate business strategies for growth and sustainability
- Drive community engagement initiatives to build a strong brand presence and enhance customer loyalty in the local market for Wendy's
- Implement training programs to educate employees on diversity, equity, and inclusion practices to foster a more inclusive and welcoming work environment at Wendy's.
Panera Bread
Fayetteville, NC
01.2024 - 08.2024
- Develop and implement creative marketing strategies to increase brand awareness and customer engagement within the local community, leveraging Panera Bread's unique selling points and values
- Analyze market trends and consumer preferences to identify new menu items and promotions that will attract more customers to Panera Bread
- Conduct market research and analysis to identify emerging trends and opportunities for expanding Panera Bread's customer base and revenue streams
- Collaborate with the culinary team to develop seasonal menu offerings that align with current food trends and customer preferences, ensuring a dynamic and enticing dining experience at Panera Bread
- Collaborate with cross-functional teams to develop and execute sustainability initiatives that align with Panera Bread's values and contribute to the company's overall environmental impact reduction goals.
African museum
Washington
- Welcomed customers and offered assistance upon store entry
- Maintained sales floor and fitting room organization
- Promoted store credit cards, consistently achieving quotas
- Collaborate with local African artists and artisans to curate and showcase authentic African art pieces in the museum's collection, enhancing cultural representation and promoting diversity and inclusivity
- Develop partnerships with local African communities to promote cultural exchange and showcase authentic traditions at the museum, fostering a sense of pride and connection among visitors.
Education
Bachelor of Science in Psychology -
Fayetteville State University
05.2025
Westover High School
12.2021
Skills
- Market Analysis
- Community Engagement
- Consumer Preferences
- Sales Strategies
- Diversity and Inclusion Initiatives
- Innovation
- Workplace Culture
- Brand Awareness
- Strategic Planning
- Cultural Sensitivity
- Problem-Solving
- Sorting and Categorizing
- Inventory Restocking
- Paperwork management
- Quality Checks
- New Volunteer Training
- Community organization
- Event Planning
- Social Services
- Volunteer Scheduling
Certification
- Microsoft Word And PowerPoint Certification (2019)
- Medical terminology Certification (2021)
- Leadership Certification (2021)
- CPR Certification (2021)
Languages
- English
- Korean
Timeline
Panera Bread
01.2024 - 08.2024
FSU (Fayetteville State University) Food Pantry - Volunteer
01.2022 - Current
FSU Student Government Association - Student Volunteer
10.2021 - Current
Wendy's
12.2020 - 11.2022
FSU New Student Orientation Leader Campus Guide 2022 - Student Volunteer
African museum
Bachelor of Science in Psychology -
Fayetteville State University
Westover High School