Harmony Singh
Los Angeles,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Inside Sales Manager
Jetty Extracts
Los Angeles, CA
08.2024 - Current
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed Number sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Evaluated and optimized sales scripts to maintain relevance in response to market changes, resulting in a higher conversion rate.
Customer Success Manager
FLOWER CO
12.2022 - Current
- Manage relationships with assigned customers to ensure their success with our products or services
- Monitor customer satisfaction and proactively address any issues or concerns
- Analyze customer data and generate reports to inform strategic decisions
- Coordinated closely with sales teams to streamline processes, optimize workflows, and enhance overall efficiency in client relationship management.
- Organized events such as webinars or workshops aimed at increasing customer engagement levels.
- Assisted sales team by providing technical expertise during the sales process.
Sales Support Manager
Humboldt Farms
Remote
07.2020 - 10.2022
- Monitored inventory levels and collaborated with vendors to meet needs
- Prepared communications, such as memos, emails, invoices, reports, and collection correspondence
- Matched purchase orders with invoices and recorded necessary information
- Developed solutions to sales challenges and maximized business opportunities
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams
- Achieved established KPIs for company, regional team, and individual performance through teamwork and focus on customers
Brand Manager
Humboldt Farms
Los Angeles, CA
01.2019 - 01.2020
- Analyzed usage patterns to understand ways in which customers used company products and services
- Responsible for planning and organizing sampling events by working hand-in-hand with retail store managers and leaders up to 200 stores
- Helped create Standard Operating Procedures for better product development
- Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting event schedules to ensure success
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
Purchasing Manager
The Magenta Corporation
Los Angeles, CA
01.2014 - 01.2019
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations
- Dispensed purchase orders to suppliers with accurate pricing, deadlines and terms and conditions
- Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability
- Developed new store location from ground up by hiring and training efficient team.
Education
Bachelor's - Business
Western Governors University
Associate - Science (AS
Kaplan College
Panorama City, CASkills
- CRM Software
- Strategic Planning
- Customer Relations
- Strategic Communications
- Sales Management
- Client Relations
- Customer Account Management
- Supply Chain Management
- Campaign Planning
- Event Coordination
- Competitor Analysis
- Brand strategy
Timeline
Inside Sales Manager
Jetty Extracts
08.2024 - Current
Customer Success Manager
FLOWER CO
12.2022 - Current
Sales Support Manager
Humboldt Farms
07.2020 - 10.2022
Brand Manager
Humboldt Farms
01.2019 - 01.2020
Purchasing Manager
The Magenta Corporation
01.2014 - 01.2019
Bachelor's - Business
Western Governors University
Associate - Science (AS
Kaplan College