CAROLINE CASTELLANOS
Wadsworth,USA
Summary
High-performing sales leader with a track record of driving team success and achieving 115% of targets through effective coaching and strategic planning. Expertise in fostering long-term partnerships and optimizing customer satisfaction by resolving complex issues in collaboration with operations teams.
Overview
13
13
years of professional experience
Work History
Inside Sales Manager
Shred-it
Chicago, USA
06.2025 - Current
- Directed a 12-rep team executing high-volume outbound prospecting campaigns, establishing strict metrics for daily dials, connect rates, and pipeline generation to secure a 115% finish to target in Q1.
- Managed the end-to-end sales cycle by coaching reps to hunt net-new business and aggressively reactivate past accounts, leveraging consultative selling to close high-margin purge and one-time shredding contracts.
- Collaborated closely with Operations and Service Managers to seamlessly transition transactional wins into operational workflows, ensuring flawless execution of large-scale purge projects and protecting long-term account value.
District Sales Manager
Shred-it
06.2024 - 06.2025
- Led a team of 11 sales executives focused on optimizing service quality, accelerating business growth, and maximizing customer satisfaction and retention across a competitive multi-region territory.
- Directed regional client care visits and high-profile market presence initiatives, successfully turning standard sales relationships into long-term strategic partnerships.
- Completed comprehensive weekly, quarterly, and ad-hoc performance and revenue reports for senior leadership to identify usage trends and market opportunities.
- Partnered actively with localized branch operations and department heads to address service issues and expedite customer problem resolution in the best interest of both the client and the organization.
Inside Sales Manager
Shred-it
Chicago, USA
01.2022 - 06.2024
- Managed a team of 12 sales representatives across two time zones, driving targeted promotional campaigns and marketing strategies to capture untapped industry segments.
- Formulated aggressive recovery and retention strategies for territories experiencing decreasing revenue, guiding the team to rank #2 out of 14 national managers with billed revenue exceeding 123% of quota.
- Partnered regularly with Service Managers and Customer Service Representatives (CSRs) to debrief on service issues, ensuring all client concerns were handled in a timely and expedient manner.
Senior Inside Sales Executive
Shred-it
Chicago, USA
02.2020 - 12.2021
- Maintained and developed a robust portfolio of corporate entities and single-location businesses, actively introducing additional service lines to increase revenue opportunities by 41%.
- Sustained an exceptional Revenue Per Sale (RPS) average of $725.00+ through disciplined, ethical sales methods and deep consultative client relationships.
- Executed proactive, strategic account reviews to analyze usage trends and align services with shifting customer requirements.
- Participated extensively in corporate sales training and pilot programs; leveraged bilingual fluency to lead specialized training modules for the Puerto Rico operations team.
Inside Sales Executive
Shred-it
Chicago, USA
01.2016 - 01.2020
- Conducted structured weekly outbound customer outreach calls, expanding personal book of business by 25% and regularly achieving over 150% of quarterly quotas.
- Exceeded rigorous operational metrics by maintaining an outbound velocity of at least 8 agreements sent and a minimum of 4 fully executed contracts secured daily.
- Monitored and amplified the sales pipeline while maintaining a strictly responsible approach to information security and confidentiality policies.
Customer Service Representative
Shred-it
Northbrook, USA
06.2013 - 12.2015
- Handled high volume of inbound and outbound customer inquiries, technical problems, and concerns to ensure customer satisfaction.
- Collaborated with operations and database teams to resolve customer account issues while adhering to corporate safety and data security protocols.
Education
High School Diploma -
Andres Bello
Bello, Antioquia, ColombiaSkills
- Lead Generation
- Client Relationship Management
- Sales Training
- Data analytics
- Data-driven Decision Making
- CRM software
- Budget management
- Strategic Planning
- Change Management
- Report Generation
- Negotiation skills
- People Leadership
- Relationship Building
- Problem solving
- Industry-specific skills
Languages
- Spanish, Native
- English, Fully Bilingual
Timeline
Inside Sales Manager
Shred-it
06.2025 - Current
District Sales Manager
Shred-it
06.2024 - 06.2025
Inside Sales Manager
Shred-it
01.2022 - 06.2024
Senior Inside Sales Executive
Shred-it
02.2020 - 12.2021
Inside Sales Executive
Shred-it
01.2016 - 01.2020
Customer Service Representative
Shred-it
06.2013 - 12.2015
High School Diploma -
Andres Bello