Louis Mancuso
Supply,NC
Summary
Dynamic Inside Sales Manager with proven expertise in sales strategy, customer relationship management, and revenue generation. Demonstrated ability to build long-term relationships and enhance team performance through effective communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Inside Sales Manager
General Plumbing Supply
Mount Vernon, New York
06.2024 - 08.2026
- Managed inside sales team to effectively address customer needs, driving team performance and satisfaction.
- Cultivated long-term relationships with repeat customers through effective communication, enhancing customer loyalty.
- Reported sales metrics to senior management and recommended enhancements to collateral, improving sales presentations.
- Addressed customer feedback and resolved complaints efficiently.
- Provided technical support to customers inquiring about products or services.
Inside Sales Manager
Consolidated Plumbing Supply
Mount Vernon, New York
04.2017 - 06.2024
- Developed and implemented effective sales strategies to increase revenue.
- Managed inside sales team to meet customer needs effectively.
- Implemented best practices for lead generation and follow-up processes.
- Maintained CRM system for tracking customer interactions and sales leads.
- Analyzed customer feedback to improve service and product offerings.
- Created detailed proposals outlining product offerings, pricing models, delivery timelines and payment terms.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education
Bachelor of Arts - Communications
University of Rhode Island
Kingston, RI05-2002
Skills
- Sales strategy
- Lead generation
- Lead generation
- Sales forecasting
- Customer relationship management
- Sales training
- Product knowledge
- Effective communication
- Relationship building
- Problem solving
- Multitasking capacity
- Customer relationship management
Timeline
Inside Sales Manager
General Plumbing Supply
06.2024 - 08.2026
Inside Sales Manager
Consolidated Plumbing Supply
04.2017 - 06.2024
Bachelor of Arts - Communications
University of Rhode Island