Katherine Mahan

Managed a team of 8 inside sales representatives, providing guidance, coaching and training.

• Led inside sales team to enhance product knowledge and increase engagement.
• Developed sales strategies aligned with Wieland Farmers Copper's market objectives.
• Monitored daily sales activities of the inside sales team members through reports generated from the CRM system.
• Analyzed sales data to identify trends and inform strategic decisions.
• Trained new sales representatives on systems and company offerings.
• Led inside sales meetings to outline projected goals and marketing campaigns.
• Participated in weekly strategy sessions with the executive leadership team to brainstorm new ideas for growth initiatives.
• Facilitated regular team meetings to review updates and share best practices for improved collaboration.
• Coordinated customer communications to ensure timely responses and service quality.
• Provided technical support for customers with questions about products or services.
• Conducted weekly one-on-one meetings with each inside sales representative to review performance and set individual goals.
• Analyzed customer data to identify potential opportunities for growth in new markets.
• Gathered and documented customer feedback and complaints for further analysis.
• Identified areas where processes could be improved within the organization in order to streamline operations.
• Developed detailed proposals that clearly outlined product offerings, pricing models, delivery timelines, and payment terms to support sales efforts.
• Created reports on the overall performance of the inside sales team, including monthly revenue figures and client retention rates.
• Managed performance and salary reviews.
• Directed and coordinated products, services and sales activities.
• Supported sales team members to drive growth and development.

• Directed strategic initiatives across company to enhance operational efficiency and effectiveness.
• Oversaw financial planning and budgeting processes for multiple departments.
• Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
• Collaborated with executive team members on major decisions regarding company-wide initiatives.
• Fostered relationships with key stakeholders and partners in the industry.
• Evaluated market trends to identify growth opportunities for the organization.
• Identified operational problems and implemented solutions to streamline processes and improve workflow.
• Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
• Facilitated training programs to improve employee performance and engagement.
• Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
• Implemented customer service excellence standards to enhance client satisfaction and loyalty.
• Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
• Hired, trained, and mentored staff members to maximize productivity.
• Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
• Drove revenue by cultivating successful client relations.