Harmony Thomas
Los Angeles,CA
Summary
Proven track record in enhancing operational efficiency and upholding sanitation standards at Universal Orlando Studios. Excelled in customer service and food safety compliance, significantly contributing to team success and seamless service transitions. Demonstrated expertise in POS systems and a strong ability to work under pressure, ensuring high-quality guest experiences.
Overview
3
3
years of professional experience
Work History
QSR Team Member
Universal Orlando Studios
07.2022 - 08.2024
- Ensured compliance with health and safety regulations, maintaining a clean and safe working environment for employees and customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Team Member
Sailormen Inc.
10.2021 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2023
Skills
- Operational Efficiency
- Sanitation Standards
- POS system knowledge
- Strong customer service
- Food Safety Compliance
Timeline
QSR Team Member
Universal Orlando Studios
07.2022 - 08.2024
Team Member
Sailormen Inc.
10.2021 - 07.2022
High School Diploma -
Dr. Phillips High School
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