HAROLD DIMBO
Bridgeport,USA
Summary
Seasoned Supervisor System Operations Center at Eversource Energy with a robust background in managing high-performance teams and ensuring operational excellence. Leveraged Microsoft Office and exceptional interpersonal skills to enhance staff training and problem-solving. Proven track record in improving system restoration processes and customer service, previously honed at ALTICE USA/CABLEVISION.
Overview
21
21
years of professional experience
Work History
Supervisor System Operations Center
Eversource Energy
Berlin, CT
02.2024 - Current
- Manages performance by reviewing and evaluating work of employees.
- Ensures compliance with regulatory and company work rules and procedures
- Collaborates with field personnel to problem solve and develop effective response plans to
outage situations. - Evaluates restoration alternatives and determines the optimum plan to
restore the system and provide status information to customers - Call crews to address
field problems and direct field forces in restoration, maintenance and electrical clearance
activities. - Supervises load control and switching and tagging responsibilities of the shift
- Analyzes requests for system element outages and assesses risk to determine whether the
outage will affect customer service and/or the systems integrity.
Field Operations Supervisor
ALTICE USA
Norwalk, USA
07.2009 - 05.2017
- Company Overview: Formerly Cablevision
- Supervise a team of 10 to 15 direct reports (Managing up to 50 technicians overall)
- Run department reports daily and analyze data
- Ensure company policies comply with federal, state and company regulations
- Analyze and manage team's performance and make adjustments when necessary
- Conduct weekly department safety meetings
- Perform monthly and annual performance evaluations
- Perform quality control and safety inspections
- Manage department tool inventory and budget
- Defuse escalated situations with irate customers
- Process corporate complaints
- Administer training of new products and services
- Resolve billing disputes
- Fill in for the Area Operations Manager in his absence
- Interview potential new hire technicians
- Formerly Cablevision
Lead Technician
CABLEVISION
Litchfield, USA
05.2005 - 07.2009
- Configure Static IP service for commercial accounts
- Connect VOIP service to residential and commercial alarm systems including fire alarms
- Configure wireless networks
- Create and manage routes for technicians
- Conduct on the job training and coaching for junior technicians
- Survey new accounts to be installed when they are unavailable
Field Service Technician
CABLEVISION
Litchfield, USA
11.2003 - 05.2005
- Identify and repair ingress and Egress problems
- Maintain all stock and work-related supplies
- Install and repair underground cable
Education
Osha 30 hour Construction Outreach - Construction Safety
Osha
Bridgeport, CT, USA01.2016
Jackson Hewitt - Tax Preparation
Jackson Hewitt
Bridgeport, CT, USA01.2002
High School Diploma - General Studies
Central Magnet High School
Bridgeport, CT, USA01.1998
Skills
- Microsoft Office
- Staff Training
- Excellent interpersonal skills
- Complex problem solving
- DuPont STOP Safety Training
- Coaching for Success
Timeline
Supervisor System Operations Center
Eversource Energy
02.2024 - Current
Field Operations Supervisor
ALTICE USA
07.2009 - 05.2017
Lead Technician
CABLEVISION
05.2005 - 07.2009
Field Service Technician
CABLEVISION
11.2003 - 05.2005
Osha 30 hour Construction Outreach - Construction Safety
Osha
Jackson Hewitt - Tax Preparation
Jackson Hewitt
High School Diploma - General Studies
Central Magnet High School
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