Harold Dixon
Brooklyn,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Ground Operations Agent
JetBlue
06.2023 - Current
- Improved ground operations efficiency by streamlining processes and implementing best practices.
- Enhanced customer satisfaction levels with exceptional service during check-in, boarding, and disembarking processes.
- Assisted in maintaining a safe and orderly ramp area by conducting timely inspections and addressing potential hazards.
- Contributed to on-time departures by efficiently managing loading and unloading of baggage, cargo, and mail.
- Reduced turnaround times for aircraft handling procedures by implementing time-saving strategies in collaboration with team members.
Guest Service Representative
Barclay's Center
11.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Security Specialist
Target
05.2022 - 08.2022
- Skills using intelligence-led tactics to keep team members and guests safe and secure
- Ability to utilize Target’s video surveillance system
- De-escalation skills as well as experience with recovering stolen merchandise to prevent shortage
- Experience in crisis response, safety and crowd management; providing support to both guests and team members.
- Completed vulnerability scans to identify at-risk systems and remediate issues
- Oversaw software configurations and updates for 2 systems across 1 department
Bike Mechanic
Citi Bike
12.2021 - 02.2022
- Repair, check, and fix bikes following CitiBike standards
- Prepare bikes on time for redistribution and other deadlines
- Keep Bench and Workshop clean
- Ability to prioritize
- Able to problem solve and work in a fast paced environment.
- Performed new bike assemblies and proper alignment of wheels to optimize performance
- Saved money by implementing cost-saving initiatives that addressed long-standing problems
Customer Service Cashier
Whole Food Market
07.2020 - 01.2021
- Resolved customer complaints and maintained a clean and tidy checkout area
- Enables customers to feel welcomed, important and appreciated by answering questions about products sold throughout the store
- Maintained reports of transactions and greeted customers when entering and leaving the establishment
- Used POS system to enter orders, process payments and issue receipts.
Guest Advocate
Target
09.2019 - 01.2020
- Promoted available products and services to customers during service, account management and order calls
- Surpassed sales goals through implementation of effective marketing strategies
- Investigated and resolved accounting, service and delivery concerns
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered excellent customer service, resulting in consistent 15% customer satisfaction rating
Printing Press Operator
Peter Kruty Editions
11.2017 - 04.2018
- Produced high-quality brochures, flyers, four-color artwork and mailers
- Prepared and operated offset printing press for maximum efficiency and production
- Reviewed completed orders for quality and accuracy
- Proofed all job orders, securing client approval prior to production
- Managed over 50 customer calls per day
Education
Bachelor of Science - Mechanical Engineering
New York City College of Technology of The City University of New York
Brooklyn, NY05.2024
High School Diploma -
Park Slope Collegiate
237 7th Ave, Brooklyn, NY, 1121506.2019
Skills
- Fast Learner
- Outgoing
- Highly Dependable
- Problem Solving Abilities
- Communication Skills
- Work Ethic
- Engineering
- Team Work
Timeline
Ground Operations Agent
JetBlue
06.2023 - Current
Guest Service Representative
Barclay's Center
11.2022 - Current
Security Specialist
Target
05.2022 - 08.2022
Bike Mechanic
Citi Bike
12.2021 - 02.2022
Customer Service Cashier
Whole Food Market
07.2020 - 01.2021
Guest Advocate
Target
09.2019 - 01.2020
Printing Press Operator
Peter Kruty Editions
11.2017 - 04.2018
Bachelor of Science - Mechanical Engineering
New York City College of Technology of The City University of New York
High School Diploma -
Park Slope Collegiate
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