Adaptable professional with a solid background in customer service and operations. Recognized for attention to detail and effective communication, eager to leverage expertise to enhance operational efficiency and client satisfaction.
Work History
Ground Operations Agent
4 Years
Jetblue Airways Corp | 10.2022 - Current
Marshaled aircraft to and from ramps and parking areas.
Coordinated ground handling operations to ensure timely aircraft departures and arrivals.
Monitored baggage loading processes, ensuring accuracy and minimizing delays in service departures and arrivals.
loaded and unloaded baggage of various weights dimensions to and from aircraft and baggage area.
Operating bag tugs and ground power units and other aircraft ground support equipment.
Check water and flush lavatory system before every departure.
Records Specialist
7 Years 6 Months
Fox Rothschild LLP | 04.2019 - Current
Process daily request for attorneys,
Document identification, bar coding folders, filing documents in numeric and alphanumeric and alphabetical order.
Maintain and update daily court binders,
Liaise with the storage company in efficient delivery and disposition of files on and offsite.
Prepare daily inter-offices correspondence with administration.
Scanned paper records to transfer to digital filing systems.
Trademark files, Global search, conflict checks.
Travel to different offices, bank deposit runs, court runs, serve papers.
Trained staff on best practices for maintaining accurate and organized records systems.
Prepared documents for projects in accordance with project manager, team, or client specifications.
FedEx Counter Service Agent
10 Months
Federal Express | 05.2018 - 03.2019
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Provided accurate information and assistance to customers by responding to inquiries, resolving problems, and selling company services while performing essential administrative support for efficient station operations.
Assisted numerous customers daily by providing friendly and attentive service at the front desk.
Responded to customer phone calls quickly to ensure timely assistance and minimize wait times.
Actively listened to customers, handled concerns quickly and escalated major issues to a supervisor.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Ground Operations Agent
1 Year 4 Months
Jet Airways | 01.2017 - 05.2018
Coordinated ground handling operations to ensure timely aircraft departures and arrivals.
Monitored baggage loading processes, ensuring accuracy and minimizing delays in service delivery.
Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
Operated bag tugs and ground power units and other aircraft ground support equipment.
Check and fill the water and flush the lavatory system.
STATE COMPLIANCE SPECIALIST
10 Months
OASIS OUTSOURCING | 12.2016 - 10.2017
Setup and maintenance of ACH accounts in client master files.
A/R weekly participation in A/R review conference call;
Monitor bank activity and identify incoming wire payment.
Release wire holds in the system when payments are made.
Administer "DO NOT SERVICE" for past due or outstanding accounts.
Initiates client communication regarding payment method setup.
Begin the collection process, including collection letter disbursement when clients do not pay according to guidelines.
Calculate/charge NSF return fee and setup in clients file.
responsible for required state notifications of new and terminating clients
Records Assistant
3 Years 8 Months
JONES DAY | 02.2013 - 10.2016
Organized and maintained accurate electronic and physical records to ensure compliance with legal standards.
Process attorney requests daily filing of all documents, create and close out files.
Control the onsite/offsite storage including billing; preparing and removal of all files, offsite and destruction.
Assisted in developing training materials for new staff, fostering knowledge of records management best practices.
Maintain staff vacation calendar
Asbestos Abatement Worker
1 Year 4 Months
Branch Services | 10.2011 - 02.2013
Utilized specialized abatement tools and equipment to safely remove asbestos-containing materials.
Adhered to strict safety protocols and regulations during all phases of abatement projects.
Conducted thorough asbestos inspections to identify hazardous materials in residential and commercial properties.
Conducted air quality monitoring before, during, and after abatement processes to ensure safe environments.
Removed asbestos using hand and power tools or specialty equipment.
Prepared work areas with proper containment procedures and filtration systems.
Secured and contained asbestos and hazardous materials for transport.
Tested air quality to check for complete removal of all asbestos.
Collected waste in approved disposal bags and sealed with correct procedures.
Assembled and positioned decontamination areas at exits of job sites to prevent harm to bystanders and unprotected persons.
Cleaned mold-contaminated sites by removing damaged porous materials or thoroughly cleaning contaminated nonporous materials.
Records Coordinator
9 Years 9 Months
EDWARDS & ANGEL LLP | 10.2001 - 07.2011
Sorted paperwork and documents by category, date, and significance to enhance retrieval efficiency.
Created and maintained electronic filing system for quick and easy retrieval of records.
Assisted attorneys in preparing for trials by compiling, organizing, and summarizing relevant case materials.
Created and printed labels to streamline filing and improve organization.
Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
Transferred inactive records to storage to free up space and preserve history.
Operated office equipment to scan and copy documents.
Created and printed labels for well-organized filing.
Managed trademark files by organizing and updating records in the database. , conflict checks.
Updated staff vacation calendar to track and manage employee time off.
Records Clerk
2 Years 9 Months
HILLS BETTS & NASH LLP | 12.1998 - 09.2001
PROCESS DAILY REQUEST; PREPARED AND MAINTAINED FILES IN CHRONOLOGICAL ORDER AND ALPHABETICAL ORDER; CREATED AND CLOSED OUT FILES DAILY; UPDATED PLEADINGS BINDERS DAILY; SHIPPED FILES OFFSITE TO A STORAGE PREMISES OFFSITE; DELIVERED INCOMING MAIL TO ATTORNEYS