PRINCE HARRIS
West Palm Beach,FL
Summary
Dynamic and safety-oriented aviation professional with a proven track record in leadership and operational excellence in fast-paced, high-pressure environments. Expertise in supervising frontline teams, upholding stringent operational standards, and optimizing ground service operations to enhance efficiency. Committed to achieving on-time performance goals while ensuring the secure handling of passengers, baggage, and cargo. A proactive approach to problem-solving and team development drives continuous improvement and exceptional service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ground Operations Agent
JetBlue
12.2024 - Current
- Coordinated aircraft ground handling activities, ensuring timely departures and arrivals.
- Conducted pre-flight inspections, verifying equipment functionality and safety compliance.
- Managed baggage loading and unloading processes to optimize turnaround times.
- Assisted in passenger boarding procedures, enhancing customer service experiences.
- Trained new staff on ground operations protocols and safety procedures, fostering a compliant work environment.
- Led team meetings to review performance metrics and develop strategies for continuous improvement.
- Marshaled large and small aircraft to and from parking areas, ramps and airfields.
- Contributed to on-time departures by efficiently managing the loading and unloading of baggage, cargo, and mail.
Ramp Supervisor
Unifi Aviation
12.2022 - Current
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations.
- Trained new employees in areas such as safety procedures or equipment operation.
- Coordinated team schedules to optimize workforce efficiency and meet operational demands.
- Supervised ramp operations, ensuring timely aircraft turnaround and compliance with safety protocols.
Ramp Agent
Alliance Ground International
12.2022 - 10.2024
- Operated ground support equipment to ensure timely aircraft servicing and turnaround.
- Coordinated cargo loading and unloading processes to maximize efficiency and safety.
- Conducted thorough inspections of baggage handling systems to maintain operational integrity.
- Trained new ramp agents on safety protocols and standard operating procedures.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Dispatcher
Amazon
09.2021 - 12.2022
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Directed all dispatching, routing and tracking of 50 fleet vehicles
- Coordinated real-time communication between drivers and management to optimize delivery schedules.
Box Truck Driver
Amazon
10.2019 - 09.2021
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
- Completed on-time deliveries by choosing best and most efficient routes
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Kept and studied detailed mileage and fuel reports to decrease overall fuel costs by 30%
Inventory Specialist
Schumacher Dealerships
07.2018 - 09.2019
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
- Managed team of 15 to achieve optimal productivity and inventory control
Guest Service Representative
IPic Theaters
12.2017 - 12.2018
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Customer Service Representative
Enterprise Rent-A-Car
12.2016 - 12.2017
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Answered constant flow of customer calls with up to 20 calls in queue per minute
- Responded to customer requests for products, services and company information
Grocery Manager
Publix Super Markets
12.2014 - 11.2016
- Engaged customers and provided very high level of service and support, helping find desired products and items
- Performed key tasks to promote inviting store appearance, which included making sure shelves were properly and effectively stocked at all times
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
- Provided exceptional customer service to customers, increasing customer loyalty 95%
Manager
McDonald's
01.2012 - 12.2014
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Maximized performance by monitoring daily activities and mentoring team of 15 associates
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
Education
Bachelor of Arts - Film And Video Production
Full Sail University
Winter Park, FL07.2019
Skills
- Enhancing customer experience
- Skilled in high-pressure environments
- Intrinsic motivation
- Team leadership
- Meticulous attention to detail
- Skilled in customer relations
- Effective multi-tasking
- Effective communication skills
- Client support
- Accurate data entry
- Effective public speaking
- Driven individual
- Effective time management
- Proficient in bilingual communication
- Collaborative teamwork
- Proficient in computer applications
- Effective schedule coordination
- Experienced with MS Office applications
- Effective multitasking
- Sales trend analysis
- Ground crew management
- Aircraft marshalling expertise
- Towing operations
- Analytical reasoning
- Agent onboarding facilitation
- Ground support equipment management
- Customer support for passengers
- Understanding of airport security protocols
Accomplishments
- Resolved product issue through consumer testing
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Awarded “Superior Leadership” distinction by upper management in [September, 2019]
Certification
- Licensed NSC FIRST AID, CPR, AED Online Course (V)
Timeline
Ground Operations Agent
JetBlue
12.2024 - Current
Ramp Supervisor
Unifi Aviation
12.2022 - Current
Ramp Agent
Alliance Ground International
12.2022 - 10.2024
Dispatcher
Amazon
09.2021 - 12.2022
Box Truck Driver
Amazon
10.2019 - 09.2021
Inventory Specialist
Schumacher Dealerships
07.2018 - 09.2019
Guest Service Representative
IPic Theaters
12.2017 - 12.2018
Customer Service Representative
Enterprise Rent-A-Car
12.2016 - 12.2017
Grocery Manager
Publix Super Markets
12.2014 - 11.2016
Manager
McDonald's
01.2012 - 12.2014
Bachelor of Arts - Film And Video Production
Full Sail University