MONICA JIMENEZ
Summary
Motivated and results-driven customer service satisfaction and sales professional with over 20 years of experience delivering exceptional service, building strong client relationships and when given the opportunity, exceed sales target. Known for excellent communication, problem-solving abilities, and positive, team-focused attitude. Adept at understanding customer needs, resolving issues, efficiently, and creating solutions that drive satisfaction and loyalty. I am committed to contributing to a. High-performing team and helping businesses grow through outstanding customer service.
Overview
19
19
years of professional experience
Work History
Ground Operations Agent
Southwest Airlines
08.2022 - 01.2025
- Flight Coordination and Communication- meet flight arrivals and send off departures in a timely manner and monitor connections to ensure smooth operations
- Communication with Crew and Ground Staff - Provide necessary information to pilots and ground teams, including fuel requirements, weather conditions, and gate assignments. Collaborate with ramp agents to facilitate smooth baggage handling and aircraft loading.
- Customer Service Support - Provide assistance to passengers when needed, including addressing inquiries and resolving issues.
- Load Planning, Weight distribution and balance- Calculate and ensure proper weight and balance of aircraft for safe takeoff and landing. Communicate load information to flight crews.
- Documentation and Reporting- Prepare and maintain accurate records related to flights, load plans, and crew communications. Complete necessary paperwork for FAA and TSA compliance.
- Problem-Solving and Irregular Operations Management - Respond to delays, diversions, and other operational disruptions. Implement contingency plans to minimize the impact on passengers and flight schedules.
Supervisor, District Lead
Altman Specialty Plants
10.2017 - 05.2022
- Managed a market with up to 36 locations in which I ordered product to fulfill ads for customer needs in a timely manner for best sales practices (Kyle,Tx to Waco,Tx)
- Managed administrative functions, including hiring, onboarding, and employee evaluations providing constructive feedback for optimal team performance,
- Supervised up to 8 employees
- Trained employees on excellent merchandising skills and taught product knowledge to meet Customer's needs.
- Enforced safety regulations to meet company standards
- Planogram sets put in place for each season to help better the customer experience while shopping.
- Trained employees on excellent merchandising skills and taught product knowledge to meet Customer's needs.
- Conducted weekly work schedules based on seasonal weather patterns for all employees
- Performed routine maintenance tasks such as merchandising product, pruning, weeding, and watering product
- Managed multiple projects simultaneously while adhering to deadlines
- Ensured compliance with safety regulations throughout the gardens
- Collaborated with other departments within the organization on special projects
- Kept up with sales reports to meet goals and prevent company loss.
Cashier
HEB Grocery Store
12.2019 - 10.2021
- Customer Service: Provide excellent service by maintaining a friendly and professional demeanor, assisting customers with inquiries, and ensuring a positive shopping experience.
- Transaction Processing: Accurately process customer transactions, including handling cash, credit card payments, and making change while maintaining an accurate till.
- Product Assistance: Assist customers in locating products and answer any questions they may have about merchandise.
- Bagging Groceries: Efficiently bag groceries for customers, ensuring items are packed appropriately and safely.
- Shrink Monitoring: Monitor and manage potential front-end shrink, contributing to loss prevention efforts.
- Communication Skills: Strong verbal communication skills to interact effectively with customers and team members.
Sales Supervisor
Colorspot Nurseries
02.2006 - 12.2018
- Managed a market with up to 36 locations in which I ordered product to fulfill ads for customer needs in a timely manner for best sales practices (Mission, Tx to Brownsville, Tx)
- Managed administrative functions, including hiring, onboarding, and employee evaluations providing constructive feedback for optimal team performance,
- Supervised up to 8 employees
- Trained employees on excellent merchandising skills and taught product knowledge to meet Customer's needs.
- Enforced safety regulations to meet company standards
- Planogram sets put in place for each season to help better the customer experience while shopping.
- Trained employees on excellent merchandising skills and taught product knowledge to meet Customer's needs.
- Conducted weekly work schedules based on seasonal weather patterns for all employees
- Performed routine maintenance tasks such as merchandising product, pruning, weeding, and watering product
- Managed multiple projects simultaneously while adhering to deadlines
- Ensured compliance with safety regulations throughout the gardens
- Collaborated with other departments within the organization on special projects
- Kept up with sales reports to meet goals and prevent company loss.
Education
High School Diploma -
Santa Rosa High
05.2001
Skills
- Customer Service Skills
- Communication Skills
- Leadership experience (Supervisor)
- Time Management and Multitasking
- Computer proficiency
Accomplishments
Colorspot Nurseries
2008 Sales Award for $800,000
Representative of the Year
2009 Sales Award of $700,000
2010 Sales Award of $900,000
2011 Sales Award of $700,000
Timeline
Ground Operations Agent
Southwest Airlines
08.2022 - 01.2025
Cashier
HEB Grocery Store
12.2019 - 10.2021
Supervisor, District Lead
Altman Specialty Plants
10.2017 - 05.2022
Sales Supervisor
Colorspot Nurseries
02.2006 - 12.2018
High School Diploma -
Santa Rosa High
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