Walter Cordova
Maricopa,AZ
Summary
Brings enthusiasm, dedication and an exceptional work ethic. Trained in customer service. Fast learner. Self-motivated. Dedicated to Customer Service. Ambitious. Energetic and reliable.
Overview
15
15
years of professional experience
Work History
Ground Operations Agent
Worldwide Flight Services
Mesa, AZ
01.2020 - Current
- Maintained operations compliance with FAA, TSA and airport regulations.
- Protected team members and other staff from harm with diligent enforcement of safety and security measures.
- Helped customers with special needs to board and disembark from aircraft.
- Moved baggage of all sizes to load and unload aircraft.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Operated conveyor belts, push-back tractors, and aircraft tugs daily.
- Connected electrical power units and service hoses to aircraft.
- Disposed of debris and hazardous materials properly to avoid contamination.
Ramp Agent
Airport Terminal Services
Phoenix, AZ
11.2018 - 02.2019
- Properly connected electrical power unit and hoses to aircraft.
- Operated equipment such as conveyor belts, and tugs.
- Utilized mathematical functions to interpret aircraft weight and balance loading instructions.
- Followed company regulations and rules promoting a safe environment for both travelers and employees.
- Cleaned and serviced all areas of the aircraft including the cabin, galleys, and lavatories.
First Officer
Hornblower Cruises & Events
San Francisco, CA
05.2012 - 09.2018
- Worked as a navigation look-out.
- Stuck to safety standards and wore protective equipment.
- Recruited, hired and trained crew members on the application of projects, customer relations and customer service.
- Highly trained in various emergency situations. (overboard, fires, abandon ship).
- Maintained clean and functional ship by conducting thorough inspections and maintaining efficient preventive maintenance schedules.
- Monitored water and weather conditions to determine most effective areas for sightseeing.
- Cleaned and sanitized equipment and decks after each shift.
- Worked with fellow crew members to bring in optimal results during dinner service
- Performed vessel maintenance services, including cleaning, painting and basic repairs.
- Maintained professionalism and efficiency in emergency situations.
- Steered boats along plotted routes to transport guests to destinations.
- Improved operations by working with team members and customers to find workable solutions.
Damage Prevention Specialist
Utiliquest
Hayward, CA
08.2016 - 09.2017
- Underground Utility locator for AT&T/Cable TV (comcast).
- Followed all applicable regulations, policies and procedures for health, safety and environmental compliance.
- Set up and verify the functionality of safety equipment.
- Completed work in organized safely manner.
- Identified and sketched locations of utility lines and marked areas of existing utilities for future usage.
- Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
- Used paint, flags and other methods to communicate utility information to excavators and other appropriate personnel.
- Contacted vendors to ascertain and procure necessary equipment and tools needed to successfully complete jobs.
Assistant Supervisor
Navitas
Novato, CA
03.2014 - 07.2014
- Supervised material flow, storage and order fulfillment.
- Maintained accurate stock records. Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Resolved service issues in a timely manner, including coordinating and processing returns.
- Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines.
- Supervised warehouse of over 20 employees
- Kept detailed records of department resource usage and expenses.
- Evaluated employee performance and developed improvement plans.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency.
Server
Hornblower Cruises & Events
San Francisco, CA
02.2012 - 04.2013
- Consistently adhered to quality expectations and standards.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
- Trained 7 new employees in time of employment
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Server
McCall's Catering & Events
San Francisco, CA
04.2010 - 01.2013
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Worked with food service team members to handle every customer need and build brand loyalty.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Worked multi-course dinners with pre-plated foods.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Loaded supplies and food into delivery vans and unloaded at events.
- Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
Education
Fire Science Technology
Community college of San Francisco
Skills
- Highly responsible and reliable
- Works well under pressure
- Able to work independently and as a member of a team
- English/Spanish fluency
- Customer service
- Good verbal/written communication skills
- Cheerful and energetic
- Active listening skills
Timeline
Ground Operations Agent
Worldwide Flight Services
01.2020 - Current
Ramp Agent
Airport Terminal Services
11.2018 - 02.2019
Damage Prevention Specialist
Utiliquest
08.2016 - 09.2017
Assistant Supervisor
Navitas
03.2014 - 07.2014
First Officer
Hornblower Cruises & Events
05.2012 - 09.2018
Server
Hornblower Cruises & Events
02.2012 - 04.2013
Server
McCall's Catering & Events
04.2010 - 01.2013
Fire Science Technology
Community college of San Francisco