Harold Edwards
Temple,TX
Summary
Experienced and versatile IT professional with a proven track record in system administration, technical support, and customer service. Skilled in managing Active Directory, implementing backup systems, and leading server upgrades. Demonstrated expertise in troubleshooting network, wireless, and PC issues. Adept at managing tickets and implementing preventive measures to enhance system stability. Known for delivering exceptional customer service and resolving IT challenges promptly. Equipped with strong knowledge of software and hardware installations, printer maintenance, and user support. Adept at training and mentoring staff to ensure optimal performance. Committed to staying up-to-date with the latest industry trends and technologies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Signal Support Specialist (25U)
US Army
05.2003 - Current
- Enhanced communication capabilities by installing and maintaining signal support systems and networks.
- Improved operational readiness by providing technical assistance and training for local area networks.
- Enhanced system performance by implementing efficient IT infrastructure and network upgrades.
- Streamlined helpdesk operations for quicker issue resolution, resulting in improved user satisfaction.
Information Technology Manager
Fort Cavazos
05.2023 - 04.2024
- Administered end-users in Active Directory and performed user set-ups.
- Conducted computer set-ups and installations of software/hardware.
- Provided customer service and support to end-users.
- Resolved connectivity and system issues for network, wireless, and PCs on Windows and MAC platforms.
- Administered file and print servers, managed printing operations, and conducted printer maintenance.
- Assisted with password resets, performed computer imaging, and provided support for Office 365, VMware, and various software installations.
Security Manager
US Army
02.2021 - 03.2022
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Improved response time to incidents by developing effective communication protocols within the security team.
Education
High School Diploma -
Dixie Hollins Adult Education Center
Kenneth City, FL05.2001
Skills
- System Administration
- Active Directory
- Backup Systems
- Server Upgrades
- Network Troubleshooting
- PC Maintenance
- Printer Installations
- Software Configurations
- Hardware Replacements
- Wireless Networks
- Virus Removal
- Computer Imaging
- Prompt Resolution
- Exceptional Support
- User Satisfaction
- Effective Communication
- Ticket Management
- Remote Support
Certification
- MTA Certified in Networking Fundamentals by Microsoft
- MTA Certified in Security Fundamentals by Microsoft
- CompTIA SEC+ 501 Certified
- Proofpoint Cyber Security Leadership Certification
Timeline
Information Technology Manager
Fort Cavazos
05.2023 - 04.2024
Security Manager
US Army
02.2021 - 03.2022
Signal Support Specialist (25U)
US Army
05.2003 - Current
High School Diploma -
Dixie Hollins Adult Education Center
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