HAROLD GIBSON
Service Manager
Perris,CA
Summary
Service Manager directing 10–20 service orders per day and team workflow in auto repair settings. Leads 3–5 employees in staff coordination, customer communication, and preventative maintenance conversations for 11–20 services per week that build trust and repeat business. Strengthens safe, efficient operations through clear process control and customer-focused service delivery.
Overview
25
25
years of professional experience
Work History
Service Manager
A&B Collision Auto Repair
01.2024 - 01.2026
- Directed daily operations of service department, overseeing team to ensure efficient workflow and high customer satisfaction.
- Promoted preventative maintenance services, building customer trust and loyalty while educating customers on importance of regular vehicle upkeep.
- Supervised daily operations, ensuring high-quality auto repair services and customer satisfaction.
- Developed and implemented training programs for new technicians, enhancing team skills and service efficiency.
- Streamlined workflow processes, reducing turnaround time for vehicle repairs and improving overall shop productivity.
Carpet Cleaner
Blue Sky Chem Dry
01.2019 - 01.2024
- Established customer trust by leveraging expertise in commercial carpet cleaning machines, steam cleaners, and cleaning chemicals.
- Developed and delivered training programs for staff on safety protocols, ensuring compliance and enhancing workplace safety.
- Operated advanced carpet cleaning machinery for thorough cleaning and stain removal.
- Assessed carpet conditions to determine appropriate cleaning techniques and solutions.
- Trained junior staff on equipment usage, safety protocols, and effective cleaning methods.
Heavy Equipment Operator
Action Environmentalist & Demolition
03.2005 - 02.2008
- Operated front end Loader, Bobcat, Excavator, & Skip Loader to move dirt and gravel around construction site.
- Led efforts in equipment inspections, identifying issues proactively to minimize repair costs and delays.
- Conducted routine maintenance checks on equipment to ensure optimal performance and safety compliance.
- Monitored job site conditions and adjusted operations to ensure consistent workflow and address challenges promptly.
- Monitored job site conditions and adjusted operations accordingly to maintain workflow consistency.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
Heavy Equipment Transporter
Acme Equipment Rentals
10.2000 - 04.2005
- Operated various transport vehicles to ensure timely delivery of equipment.
- Coordinated loading and unloading of equipment with warehouse staff to optimize workflow.
- Conducted pre-trip inspections for safety compliance and vehicle maintenance.
- Assisted in training new team members on transport procedures and safety protocols.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
Education
Diploma -
Norte Vista High School
Riverside, CA06-1990
Skills
- Team leadership
- Workflow management
- Staff training
- Performance oversight
- Customer service management
- Preventive maintenance
- Heavy equipment operation
- Safety protocols
- Maintenance planning
- Service department operations
Timeline
Service Manager
A&B Collision Auto Repair
01.2024 - 01.2026
Carpet Cleaner
Blue Sky Chem Dry
01.2019 - 01.2024
Heavy Equipment Operator
Action Environmentalist & Demolition
03.2005 - 02.2008
Heavy Equipment Transporter
Acme Equipment Rentals
10.2000 - 04.2005
Diploma -
Norte Vista High School