Harold Gorgoretti
Burnsville,MN
Summary
Dynamic Car Wash Service Technician with a proven track record at Nationwide Wash Systems, excelling in installation and repair while enhancing customer satisfaction through effective communication and troubleshooting skills. Recognized for increasing first-time fix rates and fostering a culture of continuous improvement, demonstrating reliability and attention to detail in all tasks.
Overview
45
45
years of professional experience
Work History
Car Wash Service Technician
Circlek
07.2016 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Car Wash Technician
National Car Wash Solutions
04.2010 - 07.2016
- Supported environmental initiatives by utilizing eco-friendly cleaning products and water-saving techniques during the wash process.
- Demonstrated versatility in handling various types of vehicles, from compact cars to large trucks or SUVs.
- Participated in ongoing professional development opportunities like workshops/training sessions designed to enhance technical skills or further develop relevant soft skills such as customer service excellence or effective teamwork.
- Improved overall efficiency by regularly maintaining equipment, identifying issues early on, and resolving them promptly to avoid downtime or delays in service delivery.
- Assisted management in inventory control, ordering supplies as needed while minimizing waste and costs.
- Maintained a safe work environment by adhering to safety protocols and company guidelines.
- Increased customer satisfaction by providing timely and efficient wash services.
Car Wash Service Technician
Nationwide Wash Systems
08.2000 - 04.2010
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Rocket Engine Engineer
U.S. Air Force, United States Air Force Base
09.1980 - 09.2000
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Education
High School Diploma -
North Caroline High School
Denton, MD06-1979
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Equipment troubleshooting
- Professional and courteous
- Service reports
- Mechanical aptitude
- Repair techniques
- Power tool proficiency
- Documentation and reporting
- Hand tool expertise
- Quality assurance
- Equipment inspection
- System installation
- Analytical thinking
- Diagnostics expertise
- Troubleshooting
- Scheduling and coordination
- Technical support
Timeline
Car Wash Service Technician
Circlek
07.2016 - Current
Car Wash Technician
National Car Wash Solutions
04.2010 - 07.2016
Car Wash Service Technician
Nationwide Wash Systems
08.2000 - 04.2010
Rocket Engine Engineer
U.S. Air Force, United States Air Force Base
09.1980 - 09.2000
High School Diploma -
North Caroline High School
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