Open To Work
Harold Jamie Ross
Pembroke Pines,FL
Summary
Strategic Operations Director with 20+ years of leadership at Neiman Marcus Group and Saks Global. Expert in large-scale facility operations, reverse logistics, and complex change management. Proven track record of recovering $60M+ annually in assets, spearheading facility consolidations, and driving high-performance cultures. Adept at navigating crisis (COVID-19, M&A transitions) and leading cross-functional teams to deliver safety excellence and bottom-line results.
Overview
25
25
years of professional experience
Work History
Operations Director, Southeast Service Center
Saks Global / Neiman Marcus Group
Miramar, USA
01.2022 - Current
- Spearheading the complex closure of the Southeast Service Center (SESC) following the Saks Global integration. Leading the strategic disposition of facility assets, IT hardware, and inventory while maintaining full operational continuity during the transition phase.
- Partnering with HR to manage the compassionate outplacement of associates, implementing 'CSBD' and state-level dislocated worker programs to ensure a supportive transition for the workforce.
- Directing regional Environmental, Health, and Safety (EHS) initiatives, consistently outperforming safety KPIs. Currently leading facility safety reviews to ensure total compliance and risk mitigation during the decommissioning process.
- Directed a multi-functional support facility handling companywide repairs, alterations, and cross-docking. Developed merchandise repair strategies that recovered $60M annually (120k SKUs) in Apparel, Handbags, and Shoes, significantly reducing loss.
- Expanded recovery strategies to launch a centralized Beauty Damages program. Successfully processed $1M in damages monthly across 36 stores, expediting vendor credits and freeing up store teams to focus on sales and client service.
- Recipient of the Chairman's Award for developing innovative damage recovery solutions that optimized processes and significantly improved bottom-line contribution. Delivered consecutive 'Best in Supply Chain' pyramid scores on associate satisfaction surveys.
Director, Pinnacle Point Distribution Center
Neiman Marcus Group
Dallas, USA
01.2019 - 01.2022
- Directed all online fulfillment and logistics for Full Line and Clearance stores within a 650,000 sq. ft. facility. Managed a team of 350 associates, processing and shipping 5,000+ daily orders while reporting directly to the SVP of Supply Chain.
- Revolutionized the operational model by transitioning from siloed departments to a cross-functional workforce. This strategic shift upskilled associates into multiple roles, creating a flexible labor pool that significantly reduced downtime and improved bottom-line performance.
- Steered a massive three-year facility reorganization, successfully consolidating Dallas-area supply chain functions into Pinnacle Point to streamline overhead and maximize operational efficiency.
- Navigated the facility through the COVID-19 pandemic, maintaining 100% operational status while exceeding productivity goals. Spearheaded industry-leading safety protocols (scheduling, distancing, sanitization) that resulted in infection rates below the company average and earned recognition for safety excellence.
Store Operations Manager
Neiman Marcus Group
Boca Raton & Fort Lauderdale, USA
01.2001 - 01.2011
- Directed all non-selling and administrative functions for high-visibility store locations. Led a diverse portfolio of direct reports including Alterations, Logistics (Shipping/Receiving), Facilities/Maintenance, Food Service, Customer Service, and Housekeeping.
- Drove outstanding performance metrics, securing a Top 3 ranking out of 42 stores for five consecutive years through rigorous process optimization and productivity management.
- Developed and controlled annual operating budgets, consistently beating financial plans and increasing location profitability through strategic expense management and efficiency gains.
Education
Bachelor of Science Degree - Criminal Justice
Grand Valley State University
Skills
- Safety compliance
- Process optimization
- Inventory control
- P&L management
- Improve performance
- Operational strategy
- Asset management
- Supply chain logistics
Phone
cell, 954.650.8930
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$105000/yr - $200000/yrTimeline
Operations Director, Southeast Service Center
Saks Global / Neiman Marcus Group
01.2022 - Current
Director, Pinnacle Point Distribution Center
Neiman Marcus Group
01.2019 - 01.2022
Store Operations Manager
Neiman Marcus Group
01.2001 - 01.2011
Bachelor of Science Degree - Criminal Justice
Grand Valley State University