Harold Koumpis
ESS Program Manager/Compliance Officer III
Birmingham,United States
Summary
Dedicated Program Manager possessing eighteen years of experience in building successful compliance programs within the security industry. Proven history of leading organizations in quality assurance, risk management and global security initiatives. Skilled in mentoring, training and contributing to the professional development of staff members. Proficient in managing budgets and reporting status to stakeholders.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Client Manager
Allied Universal Security Services
Birmingham, AL
03.2023 - Current
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
24/7 Security Operations Manager
BEST Crowd Management
Birmingham, AL
10.2022 - 01.2023
- Provided management of 85 member security team for BJCC Sports and Entertainment Complex in Birmingham, AL. This site encompassed 44,000 seat sports stadium, 19,000 arena, convention center, restaurants, hotel and office space.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Drove operational improvements which resulted in savings and improved profit margins.
- Identified issues, analyzed information and provided solutions to problems.
- Led identification, development, implementation and maintenance of security requirements for entire organization.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Identified, developed, implemented and maintained security protocols for organization.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
- Kept team compliant with security protocols and appearance standards.
- Managed team of 85 managers and staff members to maintain top-quality security and customer services.
- Maintained high standards of excellence for security programs, strategies and plans while working in busy, high-risk settings.
ESS Program Manager/Compliance Officer III
Massachusetts Army National Guard
Bedford, MA
01.2020 - 05.2022
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Launched new ESS Vault program and gathered functional and business requirements to support team and mitigate risks.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Oversaw two projects each year from concept through final delivery.
- Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
- Identified system needs and designed processes to support business requirements.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Implemented and led meetings, opening up dialog with area managers to discuss ESS and Security subjects.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Resolved problems and provided solutions to customers by communicating requirements to subordinates.
- Analyzed and interpreted impact of federal, state and local legislation on company's internal structure.
- Oversaw, coordinated and implemented complete upgrade of all ESS, IDS, CCTV systems throughout Commonwealth of Massachusetts during year long project following all Army, National Guard and Federal Government Regulations. This resulted in the Commonwealth gaining a higher level of security, Army compliance and the ability to manage all systems from a central point in a more efficient manner.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Participated in vendor selection and management process for program initiatives.
- Developed and maintained logistics workflows, procedures and reports.
Director of Security
Commonwealth Of MA - Department Of Youth Services
Westborough, MA
07.2007 - 12.2019
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
- Drafted security operating procedures and training materials for human resources department.
- Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
- Kept team compliant with security protocols and appearance standards.
- Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Maximized data collection accuracy scores and recorded, stored and analyzed security information with zero discrepancies.
- Supervised team of 13 security personnel during shift
Police Officer
Town Of Bolton
Bolton, MA
11.2003 - 11.2007
- Patrolled assigned areas to prevent and detect roadway crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Apprehended suspects, read Miranda Rights and transported offenders to jail.
- Answered emergency calls for help from citizens and business owners.
- Validated evidence for admissibility and preserved evidence to be utilized court hearings.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Talked regularly with citizens to establish rapport and become familiar presence in area
Education
Police Officer Training -
Massachusetts Criminal Justice Training Academy
Boylston, MA 06.2002 - 12.2002
No Degree - Criminal Justice
Quinsigamond Community College
Worcester, MA 09.1990 - 05.1992
Skills
Program leadership
Budget coordination
Policy and procedure improvements
Team leadership and direction
Customer and personnel training
Information Protection / Data Classification
Cost Estimates & Budgets
Operations management
Project Management
Electronic and communication systems
Federal Acquisition & Contracting (FAR)
Budgeting and Resource Management
Electronic Security and Access Control Equipment proficiency
Certification
T3 Secret Security Clearance
Timeline
Client Manager
Allied Universal Security Services
03.2023 - Current
24/7 Security Operations Manager
BEST Crowd Management
10.2022 - 01.2023
ESS Program Manager/Compliance Officer III
Massachusetts Army National Guard
01.2020 - 05.2022
T3 Secret Security Clearance
01-2020
Director of Security
Commonwealth Of MA - Department Of Youth Services
07.2007 - 12.2019
Police Officer
Town Of Bolton
11.2003 - 11.2007
Police Officer Training -
Massachusetts Criminal Justice Training Academy
06.2002 - 12.2002
No Degree - Criminal Justice
Quinsigamond Community College
09.1990 - 05.1992