HAROLD MERCEDES
Bronx,NY
Summary
To obtain a challenging position which allows me to work to the best of my ability and stay focused on the task at hand. I have a proven track record with my previous employment to strive in any situation and adapt well to changes in any work environment.
Overview
16
16
years of professional experience
Work History
Property Manager Office Administrator
The Pimental Group LLC
Yonkers, NY
05.2021 - Current
- Conducted regular property inspections to identify maintenance needs and improve overall conditions.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Property Administrator
Environmental Property Management
Bronx, NY
01.2014 - 04.2021
- Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
- Reviewed legal documents such as leases before execution to ensure compliance with local, state and federal regulations.
- Maintained open lines of communication with tenants, addressing concerns proactively to minimize disputes or misunderstandings.
- Provided regular financial reporting to property owners, keeping them informed of revenue trends and expenses.
- Updated property listings regularly on various platforms, ensuring accurate information was readily available for prospective tenants searching online resources.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept properties in compliance with local, state, and federal regulations.
- Managed tenant relations, addressing inquiries and resolving issues efficiently.
Property Management Assistant
Rise Of Recovery
FL
08.2010 - 11.2014
- Oversaw property maintenance operations, coordinating with vendors to enhance service quality.
- Conducted regular property inspections, identifying issues and implementing corrective actions promptly.
- Developed and enforced lease agreements, ensuring compliance with regulations and company policies.
- Streamlined operational workflows, reducing response times for maintenance requests significantly.
- Implemented budget management strategies to optimize operational costs without compromising service quality.
- Led strategic planning initiatives to enhance property value and tenant retention through market analysis.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Education
Bachelor of Science - Business Administration And Management
Mattia College
Kendall, FL04-2005
GED -
Highschool Equivalency
Marcy, NY11.2000
Skills
- Bilingual
- Payment collection
- Database
- Property inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Tenant relations
- Eviction procedures
- Maintenance scheduling
- Administrative support
- Multi-family property management
- Marketing and advertising
- Contract negotiation
- Maintenance coordination
- Lease renewals
- Staff management
- Property tours and inspections
- Fair housing mandates
- Tenant and eviction laws
- Compliance monitoring
Accomplishments
- RDAP - Residential & Out-Patient Drug Abuse Treatment Program.
- Reflections - Helping individuals in Negative Self-thoughts, Meditations, Rational Thinking.
Timeline
Property Manager Office Administrator
The Pimental Group LLC
05.2021 - Current
Property Administrator
Environmental Property Management
01.2014 - 04.2021
Property Management Assistant
Rise Of Recovery
08.2010 - 11.2014
GED -
Highschool Equivalency
Bachelor of Science - Business Administration And Management
Mattia College