HAROLD MERCEDES
Bronx
Summary
To obtain a challenging position which allows me to work to the best of my ability and stay focused on the task at hand. I have a proven track record with my previous employment to strive in any situation and adapt well to changes in any work environment.
Overview
13
13
years of professional experience
Work History
Supervisor of Smith-Collins Cottage
The Childrens Village
08.2023 - Current
- Ensure the well-being, safety and supervision of my staff and the youth.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Managed and supervised over 25 employees.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Youth Care Advocate/Supervisor of Operations
Bronx Connect
08.2016 - 07.2023
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Evaluated treatment plans against individual goals and healthcare standards.
- Collaborated with external agencies to help refer families to shelters as well as medical assistance, educational program's or any transitional needs client's may have.
- Supervised clients in an engaging environment for all ages.
- Developed programs and activities to help improve clients attitude towards treatment.
- Experience in substance abuse prevention, conflict/behavior management or related high risk interventions.
- Provided overall supervision and management of program recruitment, hiring, training and terminating.
Youth Program Supervisor
Rise Of Recovery
08.2011 - 02.2016
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Followed up with discharged clients to ensure they are satisfied with services also to ensure they are still in good physical and mental health.
- Evaluating clients' progress periodically and making adjustments as needed.
- Developed treatment plans and created strategies for patients with a host of activities including work opportunities and shelter.
- Adhered to legal requirements by performing office, home and employment visits.
- Comply with all company requirements and policies, procedures, and processes including but not limited to required training.
- Ensure contractual obligations are met by identifying, recommending, and/or developing quality improvement strategies through the evaluation of staff performance standards ans project performance measures.
Education
Master of Science - Psychology
University of Phoenix
Fort Lauderdale, FL04.2007
GED -
Highschool Equivalency
Marcy, NY11.2000
Skills
- ITM Therapeutic Group
- Community Outreach
- Bilingual
- Case Management Tracing
- Supervising
- Conflict Resolution
- Social Work
- Intervention Plans
- Verbal and Written Communication
- Database
- Psychiatric Review
- Facilitator
Accomplishments
- RDAP - Residential & Out-Patient Drug Abuse Treatment Program.
- Reflections - Helping individuals in Negative Self-thoughts, Meditations, Rational Thinking.
- Tutor training - Giving instructions to a small group to enhance education.
- Suicide Prevention - Ability to intervene with individuals who may be at risk of suicide.
- Focus forward project - Helping individuals in their education needs and skill-based training.
- Toastmasters - Organizing events, Arranging the order of speaking in various purposes.
- CPR/AED - Cardiopulmonary resuscitation, Automated external defibrillator ( trained ).
Timeline
Supervisor of Smith-Collins Cottage
The Childrens Village
08.2023 - Current
Youth Care Advocate/Supervisor of Operations
Bronx Connect
08.2016 - 07.2023
Youth Program Supervisor
Rise Of Recovery
08.2011 - 02.2016
Master of Science - Psychology
University of Phoenix
GED -
Highschool Equivalency
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