Harold Waits
Norwalk,IA
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Security/Bartender position to help launch career while achieving company goals. Award-winning sales executive with international sales experience.
Overview
17
17
years of professional experience
Work History
Underground Utility Locator
USIC,LLC
Cedar Rapids, IA
08.2023 - Current
- Utilized ground penetrating radar technology to identify subsurface structures without disturbing them.
- Identified underground utility lines through the use of specialized locating equipment.
- Adhered to Occupational Safety and Health Administration standards while working in confined spaces.
- Examined site plans, aerial photographs, and other documents prior to beginning a job.
- Reported any unsafe conditions observed during the course of work activities.
Manufacturing Production Supervisor
Rowe Electronics
Norwalk, IA
04.2014 - 08.2023
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Trained new personnel on the safe operation of machinery and production processes.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Developed and implemented safety policies and procedures in compliance with OSHA regulations.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Monitored and maintained quality control standards, ensuring that products met customer requirements.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Recommended and implemented measures to improve production methods and quality of products.
- Observed and monitored utilization of equipment.
- Directed daily production operations to ensure efficient and cost-effective workflow.
- Provided input for performance reviews and identified areas for additional improvement.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Conferred with management and subordinates to resolve problems or complaints.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Manager
Guitar Center
West Des Moines, IA
06.2007 - 04.2014
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Worked closely with sales associates to complete tasks.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to track trends in customer buying behavior.
- Performed opening and closing duties as part of management team and handled cash management.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Operated forklifts to fill or empty overhead spaces.
- Directed investigations to verify and resolve customer or shipper complaints.
- Resolved customer complaints related to product quality or delivery issues.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Generated warehouse shipping documents, packing lists and invoices.
- Communicated regularly with other departments regarding supply chain activities.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor of Arts - Business
William Penn University
Oskaloosa, IA05-2008
Skills
- Blueprint Reading
- Valid Iowa Driver's License
- Safety Awareness
- Device Installation
- Staff Management
- Employee Scheduling
- Quality Assurance
- Inventory Management
- Vendor Relationship Management
- Facility Security
- Forklift Operations
- Staff Supervision
Military Service
- U.S. Air Force Intel Veteran 1984-1990
- Served in San Vito, Italy 1985-1988
- Served in Key West, Florida 1988-1990
Affiliations
- I Play guitar in the Des Moines based bands "Calous" and "As For You"
- been a musician for the past 27 years
- love Disc Golfing
- I ;love touring and playing live shows
References
- Norm Miller 641-840-5574 Long time friend and band mate
- Norm Miller 641-840-5574 Owner of Rowe Electronics
- Jana Leigh 515-720-4016 Former co-worker
References
References available upon request.
Timeline
Underground Utility Locator
USIC,LLC
08.2023 - Current
Manufacturing Production Supervisor
Rowe Electronics
04.2014 - 08.2023
Sales Manager
Guitar Center
06.2007 - 04.2014
Bachelor of Arts - Business
William Penn University
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