Harold (Chief) Mosser
Enon
Summary
Hardworking and passionate professional with more than 29 years of Retail, Management, Merchandising, Customer Service and Human Resource experience. Demonstrated leadership capabilities with direct and indirect employee groups. Employs sound professional judgment in communications and relationships with others while striving to deliver best quality in daily work. Strong organizational and multi-tasking skills and detail oriented. Skilled in working under pressure and adapting to new situations and challenges.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Category Manager-Floorplans and Planograms
Speedway, LLC
01.2020 - 10.2021
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills, and enhance collaboration for successful project completion.
- Coordinated cross-functional teams to create and execute strategic merchandising plans with detailed planograms at the store level, driving consistent brand presentation across all locations.
- Analyzed and adjusted marketing strategies and space allocation to optimize revenue generation, reduce inventory costs, and optimize product assortments.
- Coordinated material procurement processes and required services for large projects resulting in more efficient order management and timely deliveries.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored and analyzed budgets effectively ensuring optimal costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for efficient project completion.
Manager-Customer Service Contact Center
Speedway, LLC
06.2016 - 12.2019
- Managed team of 103 customer service agents for Call Center, Credit Customer Service, and Customer Liability Claims teams.
- Resolved customer service issues pertaining to Personal Injury, Property Damage, Fuel Contamination, Customer Loyalty Program, Credit services, Email communications, and Social Media platforms.
- Managed and motivated employees to be productive and engaged to maximize performance throughout daily activities and mentoring team to promote positive and constructive feedback to improve skills, addressing problems head-on and implementing successful corrective actions.
- Built high-performing teams through effective recruitment, interviewing, and onboarding of new talent and cross-training existing employees to maximize team performance.
- Enhanced team morale and customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality resolutions.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance.
- Cross functional collaboration with Marketing, Legal, Field personnel and various other departments to resolve customer issues.
Supervisor-Field Merchandising
Speedway, LLC
02.2013 - 06.2016
- Managed team of 32 remote Field Marketing Coordinators throughout company footprint.
- Hired new merchandising employees and provided effective training and development of existing team.
- Provided Project Management for New Build, Rebuild and Remodel stores, Store Acquisitions, and monthly and yearly store resets.
- Identified merchandising successes and opportunities and increased sales through effective merchandising techniques, inventory management, product knowledge and placement, and supply chain.
- Coordination and collaboration with Marketing, Construction, Purchasing, Supply Chain, Advertising and various other teams to create unique merchandising opportunities and maintain brand consistency across marketing efforts.
Store Profile and Planogram Analyst
Speedway, LLC
10.2004 - 02.2013
- Developed optimized sales floor layouts for improved customer flow and increased accessibility to products.
- Developed optimized product planograms and merchandise displays for increased sales, inventory control, and accurate stock levels for effective replenishment.
- Streamlined in-store merchandising processes, reducing time spent on tasks while maintaining visual standards and product availability.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Store Support Software Analyst
Speedway, LLC
10.1997 - 10.2004
- Coordinated help desk and technical support services.
- Supervised, Recruited, and Trained help desk technicians and representatives, ensuring high-quality support and customer service.
Store Manager
Speedway, LLC
10.1996 - 10.1997
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manger
Speedway, LLC
09.1995 - 09.1996
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Customer Service Agent/Bookkeeper
Speedway, LLC
06.1992 - 09.1995
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - General Studies, Psychology, Sociology
Kent State University
Kent, OH12.1992
Skills
- Marketing
- Merchandising-Floorplan and Planogram
- Customer Service
- Human Resources Management
- Project Management
- Budget and Contract Management
- Cross-Functional Teamwork and Collaboration
- Staff Performance and Development
- Store Acquisitions
- Process Improvement
- Inventory, Supply Chain, and Product Life Cycle Management
Certification
Emerging Leaders Certification: Raj Soin College of Business, Wright State University, 2012
Fundamentals of Negotiating Certification: Speedway, 2014
Timeline
Category Manager-Floorplans and Planograms
Speedway, LLC
01.2020 - 10.2021
Manager-Customer Service Contact Center
Speedway, LLC
06.2016 - 12.2019
Supervisor-Field Merchandising
Speedway, LLC
02.2013 - 06.2016
Store Profile and Planogram Analyst
Speedway, LLC
10.2004 - 02.2013
Store Support Software Analyst
Speedway, LLC
10.1997 - 10.2004
Store Manager
Speedway, LLC
10.1996 - 10.1997
Store Manger
Speedway, LLC
09.1995 - 09.1996
Customer Service Agent/Bookkeeper
Speedway, LLC
06.1992 - 09.1995
Bachelor of Arts - General Studies, Psychology, Sociology
Kent State University
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