Haroon Sohail
Cybersecurity Specialist
Herndon,VA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Tier 1 Support
Vector Security
11.2023 - Current
- Provide comprehensive technical support to field technicians, specializing in programming, wiring, and troubleshooting for security systems, including alarm systems and security cameras
- Serve as a primary point of contact for resolving complex hardware and software issues, leveraging expertise in IT infrastructure to ensure seamless functionality of security solutions
- Conduct comprehensive diagnostics and root cause analysis to swiftly resolve technical issues, optimizing system performance and minimizing downtime for clients
- Rapidly acquire proficiency in diverse software applications and tools essential for security system programming, configuration, and troubleshooting, demonstrating a strong aptitude for learning new technologies and platforms
- For example, some programs I use include Bosch (Remote Programming Software), Dealer Admin, Compass 2.0, MasterMind, Microsoft’s Dynamics 365 and more.
Decommissioning Technician (Short term contract)
Amazon Web Services through Metro Systems
09.2021 - 12.2021
- Decommissioning and processing of legacy hardware out of the data center facilities
- Relocating and moving of large enterprise equipment
- Hard drive installation and removal, and destruction
- Basic Networking removal/installation and clearing of configurations
- Updating progress through a web ticketing system.
Education
Associate of Applied Science - Cyber Security
Northern Virginia Community College
05.2001 -
Northern Virginia Community College
Skills
Remote Support
Software Installation
Network Connectivity
Application support
Hardware diagnostics
Device configuration
Mobile Device Support
Basic programming
Escalation procedures
Application installations
Technical Troubleshooting
Network configuration
Certification
CompTIA A+ 220-1101/1102, 2023
Volunteer Experience
ADAMS YOUNG ADULTS BASKETBALL LEAGUE, 04/2023, PRESENT, Led and supervised a team of staff members, including referees, scorekeepers, and administrative personnel, fostering a positive work environment, and ensuring efficient operations, while personally configuring and performing continuous maintenance on the league’s website.
Awards
Eagle Scout, Boy Scouts of America
Timeline
Tier 1 Support
Vector Security
11.2023 - Current
Decommissioning Technician (Short term contract)
Amazon Web Services through Metro Systems
09.2021 - 12.2021
Associate of Applied Science - Cyber Security
Northern Virginia Community College
05.2001 -
Northern Virginia Community College
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