Summary
Overview
Work History
Education
Skills
Timeline
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Breanna Helm

Stone Mountain,GA

Summary

Multifaceted Customer service agent enhancing customer satisfaction by adeptly resolving technical issues and Prioritizing customer satisfaction while providing a kind empathetic environment . Skilled in remote support and troubleshooting, alongside exceptional teamwork and interpersonal abilities, consistently prioritizes client trust and efficient problem resolution.

Overview

3
3
years of professional experience

Work History

Tier 1 Technical Product Support Engineer

Play On Sports
03.2021 - Current
  • Apply basic technical knowledge of equipment to resolve /troubleshoot physical issues in a timely yet empathetic manner
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Collaborated with outside departments to implement system-wide improvements And gather all information need to give accurate analysis and solutions to the current problem.
  • Prioritize client by instilling trust through excellent communication skills, timely issue resolution and overall prioritizing empathy and understanding between customer and provider until resolution is available.


Warehouse Material Handler

Materials In Motion
06.2022 - 09.2022
  • Collaborated with team members to optimize workflow, improving overall warehouse efficiency.
  • Maintained inventory by identifying, labeling and placing materials and supplies in stock.
  • Observed safety procedures and practices to prevent injury.
  • Building and cabling data racks installing cat6cables amongst other cables by reading and following schematic specific to data rack.
  • Safely moving heavy equipment (racks) practicing/implementing stick safety policies when climbing ladders etc.

Education

High School Diploma -

Shiloh High School
Snellville, GA
05.2017

Skills

  • Remote Support
  • Troubleshooting skills
  • Network Troubleshooting
  • Hardware and software installation
  • Teamwork and Collaboration
  • Remote Technical Support
  • Online Chat Support
  • Collaborative Team Player
  • Problem-Solving
  • Interpersonal Skills
  • Support Services
  • Organizational Skills
  • Customer Service
  • Attention to Detail

Timeline

Warehouse Material Handler

Materials In Motion
06.2022 - 09.2022

Tier 1 Technical Product Support Engineer

Play On Sports
03.2021 - Current

High School Diploma -

Shiloh High School

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Breanna Helm