Microsoft Office
Harouna Coulibaly
Customer Service
8248 Sandy Stream,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Jackets And Company
Montana State University Billings
Billings, MT
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Handled administrative requirements, maintained records and submitted operational reports.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Vice President
Together We Can Make It
Cotonou, Benin
- Identified issues with production, workforce and material sourcing and implemented successful solutions.
- Resolved issues and recommended actions based on production and compliance reports.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Oversaw hiring, adding valuable, talented professionals to strengthen management team.
- Clarified roles, responsibilities and expectations of staff.
- Established performance goals for department and outlined processes for achievement.
Customer Service Representative
Modere
Remote , Remote
08.2021 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed timely and effective replacement of damaged or missing products.
Restaurant Supervisor
Shanghai Village
Billings, MT
01.2019 - 08.2021
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Coordinated efforts of assigned teams with focus on productivity, efficiency and achieving top customer experience.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Front Desk Agent
Comfort Suites
Billings, MT
01.2018 - 11.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Collected room deposits, fees and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Bachelor of Science - Environmental Science
Montana State University - Billings
Billings, MT 05.2001 -
High School Diploma -
British School of Lome
Lome, Togo 05.2001 -
IGCSE - Science Education
British School of Cotonou
Cotonou, Benin 05.2001 -
Skills
Recruitment
Team motivation
Intelligence gathering
Excellent Communication
Interpersonal Communication
Teamwork and Collaboration
Self-Motivated
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
Software
Certification
Student Leadership
Timeline
International Student Leader of The Year
06-2022
Customer Service Representative
Modere
08.2021 - 12.2022
Student Leadership
01-2020
Restaurant Supervisor
Shanghai Village
01.2019 - 08.2021
Front Desk Agent
Comfort Suites
01.2018 - 11.2019
Bachelor of Science - Environmental Science
Montana State University - Billings
05.2001 -
High School Diploma -
British School of Lome
05.2001 -
IGCSE - Science Education
British School of Cotonou
05.2001 -
Jackets And Company
Montana State University Billings
Vice President
Together We Can Make It