Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Harouna  Mokhtary

Harouna Mokhtary

Winnie

Summary

I went to Polytechnic of Aleg On December 2016 and left it before I Graduated on March 2019,

I started learning English on the summer of 2018 and graduated on January first 2020,

I started training with (2 Architects) on 2018, after that they chose me to work with them as Supervisor and trainer to train Students, I started working with them on 2019 Till 2022,

The Experience that got from them all this years is grate Experience, I know how to communicate with Customers, workers,team,Students,leaders) and also I got Experience in :

Revit: Excellent

Autocad: Excellente

Scketchup: very Good

Archicad: good

Lumion: good

Robot: Very Good

I have an Experience in Amadeus I got this Experience on my private time

Demonstrated success in managing ticket purchases, reviewing paperwork and checking in guests. Well-versed in applicable regulations, fees, and practices. Bringing many years of experience in the field.

Overview

4
4
years of professional experience

Work History

Ticketing Agent

7 Seven Days
Tevrag zeina
04.2022 - 09.2023
  • Managed customer inquiries regarding ticket sales and event information.
  • Processed ticket transactions using point-of-sale systems efficiently.
  • Assisted customers in selecting tickets that met their preferences and needs.
  • Resolved customer issues related to ticket purchases and event attendance.
  • Issued tickets with correct information regarding flight times, destinations, and seat assignments.
  • Informed passengers about baggage allowances, restrictions, and fees associated with their flights.
  • Confirmed reservations by entering passenger data into the system accurately.
  • Processed payments for tickets using a variety of payment methods such as cash, credit cards, and checks.
  • Worked diligently to resolve booking, fare, and regulations issues alongside passengers and travel agents.
  • Advised customers on various options available when making changes or cancellations to their itineraries.
  • Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
  • Compiled reports on daily sales activity for management review.
  • Verified identification documents such as passports, driver's licenses, and visas.
  • Provided passengers with boarding passes and travel documents according to airline regulations.
  • Sold, printed, and issued tickets to customers following all applicable guidelines.
  • Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
  • Utilized computer software programs for booking flights and managing reservations.
  • Helped travelers find locations within airport complex.
  • Printed itineraries and tickets for passengers each day.
  • Took reservations from patrons by phone or online.

Supervisor

2 Architecture
Becker
12.2019 - 04.2021
  • Supervised project teams to ensure adherence to architectural standards.
  • Coordinated communication between clients and design staff effectively.
  • Reviewed architectural plans for compliance with regulations and client needs.
  • Assisted in training new team members on processes and software tools.
  • Facilitated regular team meetings to discuss project progress and challenges.
  • Resolved issues promptly to maintain workflow and team morale.
  • Documented project updates and maintained organized records for reference.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Trained new employees on company policies and procedures.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.

Education

Lycee Technique
Lecksar , Nouakchott

Some College (No Degree) - I Left Before I Graduated

Polytechnic
Aleg, Lebrakna

Skills

  • Ticket transaction processing
  • Reservation management
  • Customer inquiry resolution
  • Point-of-sale operation

Languages

English
Professional
A1
French
Limited
A1
Arabic
Native/ Bilingual
A1

Timeline

Ticketing Agent

7 Seven Days
04.2022 - 09.2023

Supervisor

2 Architecture
12.2019 - 04.2021

Lycee Technique

Some College (No Degree) - I Left Before I Graduated

Polytechnic
Harouna Mokhtary