Harouna Mokhtary
Winnie
Summary
I went to Polytechnic of Aleg On December 2016 and left it before I Graduated on March 2019,
I started learning English on the summer of 2018 and graduated on January first 2020,
I started training with (2 Architects) on 2018, after that they chose me to work with them as Supervisor and trainer to train Students, I started working with them on 2019 Till 2022,
The Experience that got from them all this years is grate Experience, I know how to communicate with Customers, workers,team,Students,leaders) and also I got Experience in :
Revit: Excellent
Autocad: Excellente
Scketchup: very Good
Archicad: good
Lumion: good
Robot: Very Good
I have an Experience in Amadeus I got this Experience on my private time
Demonstrated success in managing ticket purchases, reviewing paperwork and checking in guests. Well-versed in applicable regulations, fees, and practices. Bringing many years of experience in the field.
Overview
4
4
years of professional experience
Work History
Ticketing Agent
7 Seven Days
Tevrag zeina
04.2022 - 09.2023
- Managed customer inquiries regarding ticket sales and event information.
- Processed ticket transactions using point-of-sale systems efficiently.
- Assisted customers in selecting tickets that met their preferences and needs.
- Resolved customer issues related to ticket purchases and event attendance.
- Issued tickets with correct information regarding flight times, destinations, and seat assignments.
- Informed passengers about baggage allowances, restrictions, and fees associated with their flights.
- Confirmed reservations by entering passenger data into the system accurately.
- Processed payments for tickets using a variety of payment methods such as cash, credit cards, and checks.
- Worked diligently to resolve booking, fare, and regulations issues alongside passengers and travel agents.
- Advised customers on various options available when making changes or cancellations to their itineraries.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
- Compiled reports on daily sales activity for management review.
- Verified identification documents such as passports, driver's licenses, and visas.
- Provided passengers with boarding passes and travel documents according to airline regulations.
- Sold, printed, and issued tickets to customers following all applicable guidelines.
- Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
- Utilized computer software programs for booking flights and managing reservations.
- Helped travelers find locations within airport complex.
- Printed itineraries and tickets for passengers each day.
- Took reservations from patrons by phone or online.
Supervisor
2 Architecture
Becker
12.2019 - 04.2021
- Supervised project teams to ensure adherence to architectural standards.
- Coordinated communication between clients and design staff effectively.
- Reviewed architectural plans for compliance with regulations and client needs.
- Assisted in training new team members on processes and software tools.
- Facilitated regular team meetings to discuss project progress and challenges.
- Resolved issues promptly to maintain workflow and team morale.
- Documented project updates and maintained organized records for reference.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Tracked progress on projects and provided timely feedback to staff members.
- Trained new employees on company policies and procedures.
- Trained new employees on company policies, job duties, and performance expectations.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Education
Lycee Technique
Lecksar , Nouakchott Some College (No Degree) - I Left Before I Graduated
Polytechnic
Aleg, Lebrakna Skills
- Ticket transaction processing
- Reservation management
- Customer inquiry resolution
- Point-of-sale operation
Languages
English
Professional
A1
French
Limited
A1
Arabic
Native/ Bilingual
A1
Timeline
Ticketing Agent
7 Seven Days
04.2022 - 09.2023
Supervisor
2 Architecture
12.2019 - 04.2021
Lycee Technique
Some College (No Degree) - I Left Before I Graduated
Polytechnic