Harper Bell
Byram,MS
Summary
Experienced IT Specialist with 5+ years of IT experience. Skilled in
networking, hardware, and software. Helped install and become familiar
with over 500+ CISCO VOIP phones. Created instructions for technical
issues which drove a 20% decrease in customer related problems for the
172nd U.S. Air Force Base.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cyber Defense Operations /Network Infrastructure Technician
United States Air National Guard
10.2019 - Current
- Configure VOIP phones and ensured phone switch is fully operational.
- Maintain the network and servers throughout the base.
- Oversaw the transition of legacy systems.
- Ensure base communications and maintained full mission capabilities.
- Sustained 600+ computers in base wide Windows 10 migration.
- Manage print servers to over 150 printers across the base.
- Familiar with system maintenance procedures of specialized hardware.
- Maintain Mac address filtering and port security on a weekly basis.
- Contributed to disaster recovery planning, ensuring network resiliency in case of emergencies.
PC Technician
SAIC
05.2024 - 08.2024
- Streamlined workflow for clients by setting up and configuring computer systems, networks, and peripherals.
- Enhanced system performance by troubleshooting and resolving hardware and software issues.
- Served client base spanning six different states.
- Established strong relationships with clients through clear communication and consistent follow-up regarding any ongoing technical concerns.
- Collaborated with the IT team to develop comprehensive solutions for complex technical problems.
- Strengthened network infrastructure by conducting regular assessments and implementing improvements when needed.
Computer Technician
Central Hinds Academy
02.2021 - 08.2021
- Oversaw 200+ laptops, tablets, and printers throughout the whole school.
- Implemented the use of wireless tablets schoolwide.
- Co-Ran Network traffic and network security for the school website.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Monitored systems in operation and quickly troubleshot errors.
Education
Bachelor of Science - Information Technology
Mississippi State University
05.2024
Skills
- Computer Network Operations
- Network Security
- Voice Over IP (VoIP)
- Computer Hardware
- Technical Support
- Software Troubleshooting
- Network configuration
Certification
- CompTIA Security + Certification
- Client System Knowledge Certification
- Security Clearance: Secret (Top Secret in 2025)
- Journeyman/5 Level for U.S. Air National Guard
- Completion of Basic Military Training
Timeline
PC Technician
SAIC
05.2024 - 08.2024
Computer Technician
Central Hinds Academy
02.2021 - 08.2021
Cyber Defense Operations /Network Infrastructure Technician
United States Air National Guard
10.2019 - Current
Bachelor of Science - Information Technology
Mississippi State University