Harper Betlach
Eagan,MN
Summary
I am a motivated service worker with exceptional social skills, communication abilities and a lengthy customer service background. I am a punctual and honest employee who is well versed in all types of work environments. I am a customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere.
Overview
8
8
years of professional experience
Work History
Hostess, Expo, Bar Back
Brickside Grille & Tap Bar & Restaurant
08.2020 - 08.2022
- Delivered food to customers at bar and tables.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Monitored dining room and guest flow to maximize table usage
- Assisted managers with quickly resolving service- and food-related issues.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Cashier
Dairy Queen
08.2016 - 08.2018
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
Barista
Neutral Groundz
09.2022 - 12.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista, Hostess, Cashier
Mason Jar Kitchen & Bar
11.2022 - 06.2023
- Constantly expanded personal knowledge of coffee styles and varieties.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Hairstylist
Haus Salon
06.2023 - Current
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Education
Associate of Arts - Cosmetology
Aveda Arts & Science Institute
Minneapolis, MN02.2024
Skills
- Sales Expertise
- Guest Inquiries
- Verbal and Written Communication
- Complex Problem-Solving
- Customer Service Excellence
- Retail Merchandising
- Coaching and Mentoring
Timeline
Hairstylist
Haus Salon
06.2023 - Current
Barista, Hostess, Cashier
Mason Jar Kitchen & Bar
11.2022 - 06.2023
Barista
Neutral Groundz
09.2022 - 12.2022
Hostess, Expo, Bar Back
Brickside Grille & Tap Bar & Restaurant
08.2020 - 08.2022
Cashier
Dairy Queen
08.2016 - 08.2018
Associate of Arts - Cosmetology
Aveda Arts & Science Institute
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