Harper Slezak
Boulder,CO
Summary
I am a student at the University of Colorado Boulder. I have worked many customer service jobs since my early years of highschool. I love working with others and making each customer feel satisfied. I am currently working on my bachelors degree in English and a secondary teaching licensure in the humanities. I am on the executive board in a well esteemed leadership organizaton on campus.
Overview
4
4
years of professional experience
Work History
Lindsays Deli Boulder at Hagen Daaz
Boulder, CO
08.2022 - Current
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Served and scooped ice cream, following sizing specifications.
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Pitched in to help with additional cleaning and store tasks during busy periods.
- Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Informed shift leaders or management of obstacles or issues during shifts.
- Used POS system expertise to complete accurate sales transactions.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Brewed and served coffee and tea with preferred add-ins.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained safe food handling practices to prevent germ spread.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Cashier/Burrito Maker
Big City Burrito
Fort Collins , CO
06.2023 - 08.2023
- Followed procedures regarding food safety to properly handle and preserve food.
- Maintained clean, organized and fully stocked work areas for maximum efficiency.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Assembled and served meals according to specific guest requirements.
Line Cook
Pickle Barrel Deli
Fort Collins , CO
04.2022 - 08.2022
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Barista
University of Colorado at Boulder
Boulder , CO
08.2021 - 07.2022
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Barista
Steep Brewing
Keystone, CO
06.2021 - 07.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized official and off-menu coffee and tea preparations.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Gave samples of popular coffee and tea blends to create sales opportunities.
Burger King
Fort Collins , CO
05.2020 - 08.2020
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
Some College (No Degree) - English Composition
University of Colorado Boulder
Boulder, COSkills
- Equipment cleaning and maintenance
- Cleaning and organization
- Active listener
- Effective prioritization
- Excellent sense of direction
- Team player '
- On time
- Committed
Timeline
Cashier/Burrito Maker
Big City Burrito
06.2023 - 08.2023
Lindsays Deli Boulder at Hagen Daaz
08.2022 - Current
Line Cook
Pickle Barrel Deli
04.2022 - 08.2022
Barista
University of Colorado at Boulder
08.2021 - 07.2022
Barista
Steep Brewing
06.2021 - 07.2021
Burger King
05.2020 - 08.2020
Some College (No Degree) - English Composition
University of Colorado Boulder
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