Harpreet Kaur

Project Objective : 'Construction Cost Data Modernization: Rewriting and optimizing Construction Cost engine and delivery'

• Leading product team in developing and rewriting supply chain of construction cost delivery
• Propose new workflows which save and FTE ( Full Time equivalent) approximately 1.5months worth of work over course of year
• Establish strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
• Monitor market trends and competitor performance and analyze gaps to update product to meet construction market dynamics.
• Oversee product design and roadmap and coordinate aspects of development and rollout.
• Work closely with compliance to ensure alignment across all new / downstream Products.
• Identify productivity bottlenecks and devised innovative solutions while remaining conservative with resources.

Project Objective : Enhance Claims workflow management application ClaimsConnect and MobileClaims

• Defined new workflow feature requirements for products i.e. ClaimsConnect and MobileClaims by analyzing field contractor and adjusters needs
• Increased product adoption by identifying customer needs and developing innovative product features.
• Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
• Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.

Client: Apple, California

Project Objective: ‘Radio Project' Focused on creating one source of truth content repository for ‘product technical specs'

• Worked with team of 4 (Technical Director, Content strategist, Project manager) and Apple stake holders, carried initial research on identifying best available PIM systems in market which can cater most to Apple's requirements
• Performed gap analysis to identify areas of improvement . Studied existing workflow of ‘Product technical specs' consumption by different stakeholders within Apple to define As-Is and To-Be state of information flow.
• Evaluated vendor proposals for technology solutions, ensuring alignment with organizational needs and budget constraints.
• Presented executives with proposal of shortlisted PIM solution, which include implementation timelines, development strategy, licensing cost, team composition, pros and cons of suggested PIM's etc.

Client: Citi bank

Project Objective:

1. ‘Dragonfly': Develop and Optimize Citi Bank's Mortgage Buy, Refinance and Home Equity Digital Mortgage Application Portal.

2. Website Content Refresh: Work on Content Strategy with inhouse Real estate digital strategy and marketing science team for an optimized and efficient content on website

• Lead team of 10: UI/UX designers, developers, creative and content analysts; responsible for developing frontend digital mortgage application portal for Buy, Refinance, Home equity users on Citi Bank website.
• Performed gap analysis between LoanFx out of the box fields and latest URLA form 1003 (Uniform Residential Loan Application-industry standard form used by nearly all mortgage lenders in the United States)
• Collaborate with UX team to design customer-facing UI and define solutions for mortgage application challenges to have seamless digital CX.
• Create technical specification documents which include: 3rdparty integration, trigger invents, screen mappings etc.
• Part of content refresh team, manage priorities among concurrent projects, handle dynamic content matrixes for – Mortgage Calculators i.e. Home equity, Early Loan, Amortization Schedule etc.

Client: Omega Engineering, USA

Project objective: Migration of B2B ecommerce website from .net to SAP Hybris platform

• Worked with team of 10 and gather requirement for migration of website from legacy to SAP Hybris Platform.
• Documented all functional and non-functional requirements related to process, system integration and data flow charts and got signoff from Client.
• Interacted with 3rd party system stakeholders to understand attributes which Hybris requires from them and vice versa e.g. CyberSource (Payment), Avalara (Tax calculation), Salesforce (CRM), Syteline (ERP), CPQ (ConfigAir), Solr (Search Engine), UPS (Return Label) etc.
• Guided developers to understand and develop e-commerce functionalities such as – New User Register, User Migration, log in, Order placement, Add to Cart, Quote Creation, Return Order, Ship to and Bill to address integration, Payment and Tax calculation etc.
• Performed functional, system, Integration testing by executing all functional test cases by validating and tracking results in HP QC/HP ALM

Project Objective: Conceptualization and development of in-house SaaS based CRM product- 'Unified Delta Suite'

• Conducted market research on existing CRM products, providing valuable insights for strategic planning initiatives and competitive positioning efforts.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Finalized product custom functions e.g. Influencer marketing, Email Marketing, In-Built CRM, Audience Profiling, Creative Library, Site Audit, Social Media Marketing, Social Sentiments and Listening etc.
• Developed and delivered progress reports, proposals, product definition documentation, requirements documentation, training and presentations to internal and external parties, as required

Client: Assurant Solutions, Canada

Project Objective: Developed Claim Management System (CMS) portals with functionality to create customer profile, add plans, file a claim and make payments through the portal for Assurant Solutions

• Facilitate meetings with SMEs for requirement gathering, creating FSDs, getting sign offs and later transforming them to user stories
• Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
• Collaborated with stakeholders to identify business needs and data sources.
• Created data models to support decision-making processes.