Justin Trudel
Saint Augustine,FL
Summary
Dynamic Senior Product Manager with a proven track record at SurveyMonkey, enhancing billing and payments performance and overseeing platforms processing over $500k daily. Expert in stakeholder management and product lifecycle management, with a knack for translating market trends into strategic roadmaps. Achieved a 90% sprint goal accomplishment rate, demonstrating exceptional product enhancement strategy and cross-functional collaboration skills.
Innovative product management professional enthusiastically pursuing an opportunity to leverage in-depth knowledge of product lifecycle management. Highly skilled in trend forecasting and competitive market analysis illustrated over 8 years of superior industry performance.
Overview
12
12
years of professional experience
Work History
Senior Product Manager
SurveyMonkey
09.2022 - Current
- Consulted with product development teams to enhance billing and payments performance based on customer data and business insights
- Strategically designed and constructed long-range product roadmaps according to market insights and research.
- Led multiple product experiments from concept to launch to gauge impact on customer experience and key metrics.
- Oversaw SurveyMonkey’s billing and payments platform, responsible for processing over $500k in bookings per day.
Product Manager
Vista
08.2021 - 07.2022
- Translated customer requirements into workable features and collaborated with development teams to scope, design, and launch new features for a subscription management platform that supports over 300k subscriptions.
- Developed and informed product roadmap by incorporating information from market research, consumer trends, and customer specifications.
- Defined roadmaps and managed products through life-cycles to deliver favorable results.
Product Manager
Trussworks
06.2020 - 08.2021
- Led discovery process for features through collaboration with engineering and design leaders to consult with business experts for the invoicing platform of a system that manages nearly 400k change of station moves for military members and their families.
- Maximized alignment of product goals and resources by collaborating cross-functionally with internal teams through determining scope of goals for monthly slices.
- Supported development team with clear and concise build and testing requirements and user value focused sprint goals with a 90% accomplishment rate.
Product Manager
Step Up For Students
04.2018 - 06.2020
- Informed product roadmap of an ecommerce marketplace for scholarship recipients with over $35M in purchase value and over 20k purchase orders by incorporating information from market research, consumer trends, and customer feedback.
- Developed strategic vision and roadmap for each project, incorporating input from team members, customers, and market data, such as implementing an auto-approval engine for technology purchases that lowered average approval time from multiple days to instantaneous approval.
- Identified and onboarded new vendors for the ecommerce marketplace based off customer feedback and quantitative purchasing data.
Associate Product Manager
Vistaprint
10.2016 - 03.2018
- Executed and delivered simultaneous projects in line with broadly articulated roadmap and strategy, specifically for addressing subscription churn for legacy digital marketing products.
- Enhanced legacy email marketing product by integrating with a new external service provider, resulting in $152k in annual cost savings and an increased customer experience.
Senior Product Support Specialist
Vistaprint
01.2015 - 10.2016
- Developed and led global product support processes for Vistaprint Digital's Website Design Services.
- Served as a tier 3 escalation point for customer care centers around the world.
- Triaged and reported known issues to product and development teams.
Customer Support Analyst
MICROS Systems Inc.
05.2013 - 07.2014
- Provided level two support of products and services, addressing and resolving service requests.
- Identified product defects by clearly documenting steps to reproduce and tested in a staged local environment.
Education
Master of Science - Applied Information Technology
Towson University
Towson, MD07-2016
Graduate Certificate - Information Security And Assurance
Towson University
Towson, MD05-2016
Bachelor of Science - Political Science
Towson University
Towson, MD12-2012
Skills
- Stakeholder management
- Product positioning
- Product enhancement strategy
- Business development
- Trend analysis
- Product lifecycle management
- Product launches
- Product lifecycle expertise
- Strategic planning
- Product roadmaps
Timeline
Senior Product Manager
SurveyMonkey
09.2022 - Current
Product Manager
Vista
08.2021 - 07.2022
Product Manager
Trussworks
06.2020 - 08.2021
Product Manager
Step Up For Students
04.2018 - 06.2020
Associate Product Manager
Vistaprint
10.2016 - 03.2018
Senior Product Support Specialist
Vistaprint
01.2015 - 10.2016
Customer Support Analyst
MICROS Systems Inc.
05.2013 - 07.2014
Master of Science - Applied Information Technology
Towson University
Graduate Certificate - Information Security And Assurance
Towson University
Bachelor of Science - Political Science
Towson University
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