Summary
Overview
Work History
Education
Skills
Education Certifications
Timeline
Generic

Harpreet Singh

Worcester,NY

Summary

Quality-focused Sr. Field Support Engineer offering 7 years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.

Overview

9
9
years of professional experience

Work History

Senior Field Support Engineer

Becton Dickinson
03.2018 - Current
  • Assists with management and creation of department processes and procedures
  • Builds and sustains strong team environment with a culture of teamwork, collaboration, continuous improvement, and customer excellence
  • Recruit, mentor, and grow team to ensure our services meet customers’ expectations
  • Provide direct input to help define and implement process improvements to increase effectiveness; provide consistency and competitive differentiation for our services
  • Independently examine and analyze the team’s performance against measured service levels and goals and demonstrate ownership for overall team results and work quality, providing timely and candid feedback to employees when necessary
  • Recognizes development needs and capability gaps in own area and arranges specific learning opportunities to address them
  • Constructively coaches and gives appreciative feedback to support others' development
  • Proactively identifies extraordinary talent internally and externally and communicates the value proposition to attract them to the organization
  • Clearly articulates expectations of how individual contributions support the function's success.
  • Manages technical implementation and upgrade of Medical Devices including Infusion Pumps and Patient Monitors
  • Travels to accounts to be the primary interface with the customer during service product implementations
  • Ensures the efficiency, accuracy, and completeness of implementation of service products and records
  • Awarded Q2 FY20 Service Star Award.

Field Service Technician

Adecco/Modis
10.2017 - 03.2018
  • Traveled to customer locations to assess medical equipment and determine required repairs
  • Work with medical device technicians to repair parts on medical devices
  • Disassembled and reassembled medical devices
  • Completed daily quota of required repairs.

Desktop Support Specialist

Contemporary Staffing Solutions
04.2017 - 06.2017
  • Responded to requests for technical assistance via phone and remotely
  • Maintained confidentiality and discretion when working with sensitive materials
  • Completed all projects on or ahead of schedule
  • Installed, configured, and repaired all issues related to all of company’s provided equipment
  • Organized all work via ticketing system.

Help Desk Specialist

Bucks County Free Library
08.2016 - 04.2017
  • Installed, maintained, and supported desktop computer hardware and software
  • Monitored, logged, and tracked all phases of help desk support
  • Provided customer service support to internal and external applicants
  • Assisted with technology training for both internal and external applicants
  • Served as the initial point of contact for troubleshooting hardware/software PC and printer issues.

Support Analyst

CubeSmart
08.2015 - 05.2016
  • Provided first level support by answering, evaluating, and prioritizing incoming telephone, voicemail, and email requests
  • Assisted corporate and field personnel with computer hardware, software, and networking related problems.
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Streamlined support processes for increased efficiency and faster issue resolution.

Education

High School Diploma -

Hunterdon Central Regional High School District
Flemington, NJ
06.2010

Skills

  • Proficient in Windows, Mac OS X, iOS, and Android
  • Proficient in Microsoft Office Suite
  • Effective, professional customer communications (both verbal and written)
  • Technical experience installing/upgrading/servicing medical equipment in a hospital environment
  • Technical experience with IV infusion systems
  • Remote Support

Education Certifications

CompTIA A+, 04/2017

Timeline

Senior Field Support Engineer

Becton Dickinson
03.2018 - Current

Field Service Technician

Adecco/Modis
10.2017 - 03.2018

Desktop Support Specialist

Contemporary Staffing Solutions
04.2017 - 06.2017

Help Desk Specialist

Bucks County Free Library
08.2016 - 04.2017

Support Analyst

CubeSmart
08.2015 - 05.2016

High School Diploma -

Hunterdon Central Regional High School District

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Harpreet Singh