Harpreet S Thabel
Spokane,Washington
Summary
Dynamic food service leader with extensive experience at Providence Hospital, excelling in nutritional assessment and customer satisfaction. Proven track record in enhancing operational efficiency and resolving customer complaints, fostering a collaborative team environment. Adept at inventory management and motivated to drive quality improvements, ensuring compliance with health standards.
Overview
2
2
Languages
21
21
years of professional experience
Work History
Food Service Lead
Providence Hospital
01.2025 - Current
- Led, trained, and supported food service staff, assigning tasks and monitoring performance to ensure smooth workflow and productivity.
- Supervised daily food service operations, ensuring timely meal preparation, assembly, and delivery while upholding quality and customer service standards.
- Coordinated with dietary staff, nurses, and kitchen personnel to provide accurate patient meal service based on physician-ordered diets and nutritional requirements.
- Ensured compliance with food safety, sanitation, and infection control regulations, including HACCP guidelines and hospital policies.
- Monitored inventory levels, stocked supplies, and assisted with ordering to maintain uninterrupted food service operations.
- Resolved patient and customer concerns promptly to enhance dining experience and maintain high satisfaction levels.
- Maintained accurate records of meal counts, temperatures, sanitation logs, and staff schedules.
- Assisted management with onboarding new employees, coaching team members, and maintaining a safe, organized, and efficient work environment.
- Supported continuous quality improvement initiatives by identifying process improvements and enforcing adherence to hospital standards.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated with team members to enhance workplace productivity.
- Maintained updated knowledge through continuing education and advanced training.
- Assessed customer needs quickly to provide timely assistance.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Stock Merchandiser
Dicks Sporting Goods
Spokane, Washington
01.2024 - 01.2025
- Maintain business merchandising and presentation standards by adhering to specifications for floor plans, signage, pricing adjustments, product replenishment and display, etc.
- Stocked merchandise according to planograms and store standards.
- Arranged displays to improve product visibility and drive customer engagement.
- Collaborated with team members to ensure timely restocking of popular items.
- Maintained accurate stock levels in store by replenishing shelves with merchandise.
- Conducted inventory counts to maintain accurate stock levels and reduce discrepancies.
- Monitored product expiration dates to ensure freshness and quality standards.
- Trained new staff on merchandising techniques and store policies effectively.
- Developed and implemented merchandising plans to optimize product visibility and availability.
- Greet everyone and proactively engage with them to learn about their needs and enhance their shopping experience.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Encouraged participation in corporate initiatives, such as private label credit card membership, warranty sales, and customer loyalty programs.
- Negotiated deals with customers to achieve store targets.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Tracked product and supply inventories and reported findings to supervisors.
- Communicated with management regarding inventory needs and product performance trends.
- Updated pricing and sales signs to promote merchandise.
- Assisted customers with product, promotion, and policy information.
- Lifted and transported materials of varying weights to support store operations.
- Cultivated vendor relationships, negotiating discounts on bulk purchases to optimize procurement costs.
- Monitored shelf tags and prices for accuracy, making changes as necessary.
- Analyzed sales data to determine which products were most popular with customers.
- Conducted regular inventory checks to identify shortages or overages of stock items.
- Placed reorders based on established criteria for minimum and maximum quantities.
- Organized backroom storage areas to ensure efficient restocking of products.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Negotiated product prices, discounts and shipping incentives with vendors.
- Provided feedback to management regarding customer requests and needs.
- Maintained current and accurate inventory with cycle counts and audits.
- Kept records of vendor and supplier expenditures and organized financial documents into company databases.
Leasing Manager
JD Whitworth, Off-Campus Housing
01.2017 - 03.2026
- Drafted and revised tenant leases, ensuring compliance with regulations and accommodating tenant needs as required.
- Completed tenant applications, oversaw necessary construction, and assisted in marketing strategies to enhance property visibility.
- Secured handling of escrow funds to facilitate real estate transactions.
- Managed bookkeeping and accounting processes, generating monthly profit and loss statements for financial tracking.
- Carry out annual/seasonal maintenance, appliance upkeep, and landscape the property.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed leasing operations for off-campus housing properties.
- Coordinated tenant screenings and lease agreements for prospective residents.
- Oversaw property maintenance requests and ensured timely resolutions.
- Developed marketing strategies to attract new tenants to available units.
- Maintained relationships with landlords and handled tenant inquiries effectively.
- Conducted property tours and showcased available units to prospective tenants.
- Reviewed rental applications and verified applicant information thoroughly.
- Organized lease renewals and communicated policies to current tenants.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Received, checked and processed applications for new leases.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Provided potential tenants tours of properties.
- Performed regular site visits to check on conditions of the premises.
- Maintained accurate financial records related to rental income and security deposits.
- Increased occupancy through dynamic marketing initiatives.
- Established policies for late fees, pet ownership, smoking regulations.
- Managed property maintenance issues such as plumbing, electrical, and HVAC repairs.
- Negotiated lease terms with prospective tenants in accordance with budget parameters.
- Wrote and filed reports each day on current leasing activities.
- Conducted regular property inspections to ensure compliance with standards and regulations.
- Set and adjusted rental rates based on market analysis and property value assessments.
- Oversaw the leasing process from initial inquiry to lease signing, ensuring a smooth experience.
- Implemented tenant retention programs to reduce turnover and vacancy rates.
- Managed budget for leasing department, including advertising and promotional expenses.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Met with committees to discuss and resolve legal and environmental issues.
Nutritionist, Chef, Food Service Attendent
Liberty Hospital
12.2020 - 08.2021
- Developed personalized nutrition plans for diverse patient populations.
- Conducted nutritional assessments to identify dietary needs and preferences.
- Educated patients on healthy eating habits and lifestyle modifications.
- Assessed patient's lifestyle habits, dietary intake and preferences in order to develop personalized nutrition plans.
- Monitored patients' progress towards meeting health goals through regular follow-up visits.
- Identified potential risks or complications related to malnutrition or dietary deficiencies.
- Established healthful and therapeutic meal plans and menus for individuals with health conditions.
- Counseled pregnant women on nutritional requirements and suggestions for healthy diets.
- Provided guidance on how to shop for nutritious foods within a budget.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Created educational materials for clients on topics such as diet, exercise and food safety.
- Educated families about the importance of balanced nutrition during pregnancy and early childhood development.
- Participated in research studies related to nutrition and health outcomes.
- Researched and identified ingredients and nutritional components of foods, diets and menu choices.
- Researched calories and nutritional content of various meals and summarized data in comprehensive reports.
- Analyzed food labels to help clients make informed decisions about what they eat.
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
- Worked with food service personnel to update patient meal programs and public cafeteria menus.
- Handled and prepared food in a safe, sanitary, and effective manner while adhering to stringent regulations.
- Created new recipes based on organic, local food sources and promoted low-fat and low-sodium diets.
- Instructed clients on proper portion sizes for meals based on their age, gender, activity level and body type.
- Consulted regularly with physicians on patients' health issues and weight control measures.
- Reviewed records and assessed nutritional condition of at-risk residents, including individuals with unplanned weight changes to keep tabs on potential issues.
- Developed diets to meet nutritional requirements for people with special conditions.
- Helped individuals manage chronic illnesses with dietary management strategies.
- Maintain inventories and place frequent orders.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Stored foods correctly using correct storage containers and labelling systems.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Conducted nutritional assessments to evaluate dietary needs and health conditions.
- Collaborated with healthcare teams to integrate nutrition into patient care plans.
- Educated patients on healthy eating habits and lifestyle changes.
- Utilized electronic health records to track patient progress and dietary modifications.
- Provided education on healthy eating habits, food selection and preparation.
- Recommended nutrient dense meal plans that are culturally appropriate for each client's individual needs.
- Counseled individuals regarding nutrition related issues such as weight loss and gain, chronic diseases, allergies and eating disorders.
- Conducted nutritional assessments of patients, including review of medical history and laboratory results.
- Implemented strategies to reduce sodium levels in prepared meals while still maintaining flavor profile.
- Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
- Evaluated restaurant menus for nutritional content and suggested healthier alternatives when needed.
Food Service Attendant
Providence Hospital
Spokane, WA
09.2020 - 11.2020
- Ensured compliance with meal plan requirements to meet nutritional needs.
- Customized meal adherence to accommodate unique dietary requirements and limitations.
- Accountable for the safe, hygienic, and efficient handling and preparation of food in compliance with strict guidelines.
- Ensured hygienic and secure conditions in workspaces and equipment for efficient food preparation.
- Prepared and served nutritious meals to patients and staff.
- Maintained cleanliness and organization of food service areas.
- Assisted in inventory management and stock rotation for supplies.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Followed safety and sanitation guidelines in food handling procedures.
- Engaged with patients to accommodate dietary preferences and restrictions.
- Supported team members during peak service times to enhance efficiency.
- Prepared and served food to customers in a timely manner.
- Resolved customer complaints quickly and professionally when necessary.
- Operated cash register efficiently to process payments from customers.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Created food displays according to established standards and replaced dated products with fresh.
- Delivered exemplary service and support to customers during restaurant events, fundraisers, and bridal showers.
- Mentored and trained new team members, helping to build confidence and demonstrate proper ways to complete job tasks.
- Communicated effectively with supervisors about any issues or concerns related to food service operations.
- Stocked supplies such as condiments, napkins, and utensils for self-service areas.
- Assisted with setting up and breaking down the dining area.
- Supervised numerous service areas throughout establishment and restocked napkins, silverware and condiments to keep supplies from running low.
- Trained new staff on restaurant protocols, customer service, and safety procedures.
- Maintained cleanliness and organization of the dining area, counters, and kitchen space.
- Made meals in accordance with company standards and requirements.
- Packaged and bagged cooked food and prepared items.
Coffee Master
Starbucks
03.2019 - 08.2020
- Educated customers on coffee brewing techniques and flavor profiles.
- Demonstrated proper use of coffee equipment to ensure quality preparation.
- Trained new partners on coffee preparation and customer service standards.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Memorized detailed recipes for specialty coffee beverages to ensure consistency. for specialty coffee beverages and seasonal offerings.
- Memorized official and off-menu coffee and tea preparations.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Developed unique beverage recipes for signature drinks while managing ingredient inventory to ensure consistent availability.
- Educated consumers on product features and benefits, enhancing product sales.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Described menu items to customers and suggested products based on stated preferences.
- Demonstrated exceptional customer service by engaging customers in conversation, providing product knowledge and responding to inquiries.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collaborated with team members to create an inviting store environment.
- Supervised employees during day-to-day tasks.
- Repaired minor problems associated with espresso machines such as clogged steam wands or malfunctioning buttons.
- Provided barista training to new hires on the proper use of espresso machines, coffee grinders, blenders, and other equipment.
- Reviewed customer feedback surveys to pinpoint improvement areas in café environment and services.
- Developed strong relationships with vendors and suppliers to secure quality ingredients at competitive prices.
- Maintained a safe and clean working environment.
- Assisted the managers in creating and regularly monitoring the store’s operational budget.
- Analyzed customer feedback surveys to identify areas of improvement in the café environment or services offered.
- Maintained calm demeanor during high-volume periods and special events.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting tasks.
Franchisee – Owner, Operator
Subway
01.2014 - 01.2019
- Oversaw daily operations of multiple locations within a designated region while meeting budget targets set by senior management.
- Achieved store financial targets and implemented new or existing loss prevention procedures.
- Managed daily operations of business, including hiring and training staff.
- Developed and implemented sales and marketing strategies that enhanced brand awareness and customer engagement for franchisee's business.
- Trained new employees on food safety and customer service protocols.
- Developed a comprehensive training program for new employees at the franchisee's business.
- Oversaw inventory management and ensured stock levels met demand.
- Resolved customer inquiries and complaints promptly.
- Managed Accounts Payables and Receivables and processed payroll.
- Oversaw financial transactions to ensure accurate record-keeping. effectively and carried out daily bank activities.
- Compile quarterly profit and loss statements and file taxes related to business operations.
- Ensured compliance with all applicable laws, regulations, policies, procedures. related to running a franchisee business.
- Identified cost-saving opportunities through process optimization and vendor negotiations, contributing to improved financial performance.
- Mitigated business risks by working closely with staff members and assessing performance.
- Streamlined operational efficiencies, executing hands-on automotive repair, tool usage and both mechanical and construction equipment operation.
- Analyzed data from various sources including POS systems, customer feedback surveys, to identify areas of improvement in operational efficiency within the franchisee's business.
- Researched direct competitors and analyzed detailed industry data in order to develop forward-thinking business solutions.
- Identified new opportunities for growth, expansion, and diversification.
- Directed and guided employees to enhance team performance. to employees.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hosted special events to boost brand awareness and increase community engagement.
- Analyzed market trends to identify new business opportunities.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Collaborated with TeamMates to increase productivity and streamline procedures.
- Facilitated brainstorming sessions to generate innovative ideas. and corporate meetings.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Department Manager
Boys Empire Mart
01.2006 - 01.2014
- Managed daily operations of liquor department, ensuring compliance and operational efficiency.
- Coached, mentored, and motivated team members to drive sales and deliver exceptional customer service.
- Achieved store financial targets and implemented new or existing loss prevention procedures.
- Managed inventory at the store and prepared profit and loss statements.
- Oversaw inventory management, maintaining optimal stock levels and organization.
- Monitored department performance to ensure alignment with sales goals. Met sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Assisted the Manager in creating and regularly monitoring the store’s operational budget.
- Implemented visual merchandising standards to enhance store presentation.
- Coordinated promotional events to increase customer engagement and sales.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Directed and coordinated daily activities of a team of 15 employees in the department, ensuring that all tasks are completed efficiently and on time.
- Analyzed client needs to tailor solutions that meet their requirements.
- Managed follow-up communications post-deal closure to ensure satisfaction.
- Utilized CRM systems to track leads, interactions, and deal progress.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
MBA - Business Administrator
EWU
Cheney, WA08-2029
High-School Degree -
MEAD SENIOR HIGH SCHOOL
Spokane, WABA - Business Administrator
EASTERN WASHINGTON UNIVERSITY
Cheney, WASkills
- Nutritional assessment
- Meal preparation
- Inventory management
- Food quality monitoring
- Customer complaint resolution
- Customer satisfaction
- Enhancing customer experience
- Customer service
- Service excellence
- Problem solving
- De-escalating situations
- Quick decision-making
- Customer education
- Active listening
- Relationship building
- Motivating colleagues
- Proficient leader
- Team member
- Team building
- Efficient time management
- Budget management
- Negotiating skills
- Deal negotiation
- Store target achievement
- Effective analytic skills
- Operational efficiency
- Quality control
- Apologizing
- Following up on customers
- Logging calls
- Prospective customer generation
- Persuasive communication
- Attention to detail
- Excel
- PowerPoint
- Reading business letters
- Reading emails
- Conflict resolution
- High-pressure environment
- Positive demeanor
- Customer engagement
- Budget management
- Inventory management
- Food quality monitoring
- Conflict resolution
- Operational efficiency
- Positive demeanor
- Problem solving
Sales Skills
- Creating prospective customers and finding new business through online sources and riding around.
- Following up on customers and logging calls to get orders and more business from existing customers.
- Ensuring product quality and maintaining excellent service to stand out from competitors.
- Opening new accounts and setting up prices to build trust with new customers, to get them in.
- Negotiating deals with customers to achieve store targets.
- Persuasive speaking skills to convey effective messages for everyday customers seeking more sales.
Customer Service Skills
- Active listening, building relationships, and fulfilling customer needs by providing knowledge and service.
- Patiently answering customer queries and solving customer complaints with an open mind.
- Efficient time management and negotiating skills to adapt to customers’ personalities.
- Performing above and beyond to help out customers while maintaining a positive attitude towards them.
- Reading business letters and emails to update customers about ongoing deals and promotions.
- Solving customer problems and de-escalating the situation through quick decision-making and apologizing.
Key Qualifications
- Professional and ethical dealing with customers.
- Proficient leader and team member through motivating colleagues and hard work.
- Capable of working in a fast-paced environment and tackling customer complaints.
- Effective analytic skills and an eye for detail to provide excellent service.
- Technical proficiency in MS-WORD, Excel, and PowerPoint and computer repairs.
- Competent in handling state and intuition payroll.
- Effectiveness in handling small engineering maintenance/repairs.
- Adept in website development and graphic design.
Languages
Hindi
Professional
Punjabi
Full Professional
Timeline
Food Service Lead
Providence Hospital
01.2025 - Current
Stock Merchandiser
Dicks Sporting Goods
01.2024 - 01.2025
Nutritionist, Chef, Food Service Attendent
Liberty Hospital
12.2020 - 08.2021
Food Service Attendant
Providence Hospital
09.2020 - 11.2020
Coffee Master
Starbucks
03.2019 - 08.2020
Leasing Manager
JD Whitworth, Off-Campus Housing
01.2017 - 03.2026
Franchisee – Owner, Operator
Subway
01.2014 - 01.2019
Department Manager
Boys Empire Mart
01.2006 - 01.2014
MBA - Business Administrator
EWU
High-School Degree -
MEAD SENIOR HIGH SCHOOL
BA - Business Administrator
EASTERN WASHINGTON UNIVERSITY