Oscar Kenneth Harrell III

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• Assisted clients in identifying and setting goals to promote positive behavior development.
• Enhanced client progress by implementing individualized behavior intervention plans.
• Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
• Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.

• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Conducted routine and emergency head counts.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.

• Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
• Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
• Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.

• Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
• Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
• Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
• Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.