HARRIET BERRYHILL
Customer service
Rochester,New York
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sutherland Global
01.2004 - 04.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Temp Worker
Kelly Services
09.2002 - 02.2006
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and straightened work areas to maximize productivity and safety.
- Operated equipment and machinery safely to prevent accidents.
Education
Associate of Applied Science - Accounting And Business Management
Post University
Waterbury, CT02.2023
Skills
- Sales Report Generation
- Grammar
- Promotional Support
- Document Control
- Data Evaluation
- Filing
- Recordkeeping Strengths
- Microsoft Windows
Additional Information
I also spent one year doing night auditing for Super 8 motel. I did all closing for each account and filed it in the log book. I also did bank statements as well as filed closing on the night shifts deposits. While I did the closing I also worked the front desk, checking in customer as well as closing rooms. I also had to solve any problems that arouse at night.
Timeline
Customer Service Representative
Sutherland Global
01.2004 - 04.2006
Temp Worker
Kelly Services
09.2002 - 02.2006
Associate of Applied Science - Accounting And Business Management
Post University
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