Harriet Valentin
Syracuse,NY
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. Highly efficient person, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
Work History
Host
Margaritaville Syracuse
07.2023 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Crew Member
Chipotle
11.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Host
Applebee's Grill + Bar
07.2021 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
Education
No Degree - Psychology
Suny Cortland
Cortland, NY05.2026
Skills
- Team Collaboration
- Telephone Reception
- Server Support
- Reservations Management
- Seating Arrangements
- Dining Room Management
- Customer Service
- Complaint Handling
- Food Running
- Dining Area Maintenance
- Table Setting Knowledge
- Table Bussing
- Interactive Communication Skills
- Cleaning and Sanitation
- Guest Seating
- Safe Food Handling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Host
Margaritaville Syracuse
07.2023 - 09.2023
Crew Member
Chipotle
11.2022 - 08.2023
Host
Applebee's Grill + Bar
07.2021 - 10.2021
No Degree - Psychology
Suny Cortland
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