Harriet Marc Escano

• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Cultivated warm relationships with regular customers.

• Operated cash registers to process cash, credit and debit transactions.
• Used standard formulas and recipes to prepare food items such as pastries, sandwiches and salads.
• Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
• Controlled line and crowd with quick, efficient service.

• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

• Ensure timely service
• Provide the highest quality of service at all times
• Complete all designated cleaning/stocking/maintenance duties per established time line
• Servers must bus and reset tables
• Complete any pre-shift, operating shift, and post shift set up
• Work in a team environment, assist other team members as needed
• Acknowledge guests as they leave and invite them to come back
• Maintain professional restaurant image including restaurant cleanliness, proper uniform, and appearance standard

Consistently treat all customers and employees with respect and contribute to a positive work environment.
Promote loyalty by educating customers about our loyalty programs.
Seek out and engage with customers to drive sales and service using suggestive selling.
Be accountable to personal goals which contribute to overall store goals and results.
Support sales floor, fitting room, cash wrap, back of house, as required.
Maintain a neat, clean and organized work center.
Handle all customer interactions and potential issues returns courteously and professionally.
Execute operational processes effectively and efficiently.

Served high quality Poke bowls, sushi burritos, sushi tacos and hand rolls.

Prepared different flavored teas with fresh tapioca pearls.

Conducted proper dish washing procedures and maintained the cleanliness of the restaurant.

Prepare fresh vegetables daily.