Harriette Briscoe

Directed teams in high-pressure environments, prioritizing career development and problem resolution.

• Coordinated daily operations to ensure efficient service delivery.
• Implemented process improvements to streamline workflows across departments.
• Analyzed performance metrics to identify trends and enhance service quality.
• Collaborated with IT for troubleshooting technical issues impacting customers.
• Managed team of technicians, ensuring high-quality service and customer satisfaction.
• Prepared and optimized service department budget to increase profitability.
• Evaluated employee performance through regular reviews to uphold standards.

Supervised daily operations to optimize team efficiency and workflow.

• Monitored network systems to ensure optimal uptime and reliability.
• Managed 24x5 client support helpdesk, ensuring swift issue resolution.
• Collaborated with IT teams to deploy new software applications and updates.
• Trained junior staff in system administration best practices and troubleshooting techniques.
• Implemented operating system upgrades and security patches per IT policies.
• Led server management across multiple platforms, ensuring high availability.
• Coached and mentored team members to enhance job performance.

Managed user administration, disk management, package installation, and patch management processes.

Executed storage management and NFS administration, ensuring effective disaster recovery and failover.

Identified, analyzed, and resolved complex hardware, software, networking, and application issues.

Evaluated vendor products and provided recommendations for hardware and software purchases.

Coordinated installation of hardware and software while overseeing backup recovery processes.

Developed policies and standards for resource allocation related to computing resources.

Assisted in maintaining a virtualized server environment using VMWare tools.

Created and configured hosts and VMs, allocating system resources as needed.

Administered Microsoft Windows Servers, Active Directory, DNS, and network security devices.

Migrated systems to Windows 2008 Server and Exchange 2008 Server.

Executed backup and restore procedures for network data using Veritas Backup Exec 10.

Performed hands-on administration and troubleshooting of Local Area Network (LAN).

Enhanced system security through installation and maintenance of Microsoft TMG as a web proxy.

Configured and monitored Exchange server for email transport and Outlook Web Access.

Collaborated with MIS on project network migration, including server and network device installation.

Developed PL/SQL stored procedures and scripts for data management in databases.