Richiyah Sanders
Brooklyn,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Housekeeping Room Attendant
Mother Earth Hotel
01.2020 - 09.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Cashier
Dollar Tree Stores
03.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress/Cashier Team Lead
I-hop
01.2014 - 01.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Work Ethic and Integrity
- Time management skills
Timeline
Housekeeping Room Attendant
Mother Earth Hotel
01.2020 - 09.2022
Cashier
Dollar Tree Stores
03.2017 - 04.2018
Waitress/Cashier Team Lead
I-hop
01.2014 - 01.2016
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