Harrison Colby Blake Cox
Muskogee
Summary
Detail-oriented professional with experience managing business operations, maintaining accurate documentation, analyzing customer information, and providing exceptional customer service. Proven ability to communicate complex information clearly, resolve escalated customer concerns, maintain electronic records, and make informed decisions using established procedures. Experienced using multiple computer systems while managing competing priorities with accuracy, professionalism, and strong attention to detail.
Overview
1
1
year of professional experience
Work History
Owner / Operations Manager
Three Rivers Mobile Detailing
Muskogee, OK
04.2026 - Current
- Manage all daily business operations including scheduling, documentation, customer records, invoicing, inventory, and financial tracking.
- Gather and evaluate customer information to determine appropriate service recommendations based on vehicle condition and customer needs.
- Maintain organized electronic records using Microsoft Excel, including estimates, invoices, customer history, and photographic documentation.
- Prepare written estimates, invoices, appointment confirmations, and customer correspondence while ensuring accuracy and professionalism.
- Resolve customer questions through clear communication and sound judgment, maintaining a 5.0-star rating with 26 five-star customer reviews.
- Independently prioritize workload, manage confidential customer information, and ensure accurate documentation of completed work.
- 35–40 hrs/week
Assistant Golf Professional
Muskogee Golf Club
Muskogee, OK
02.2025 - 04.2026
- Served as the primary point of contact for members and guests by answering phones, responding to inquiries, explaining club policies, and resolving customer concerns.
- Maintained accurate member accounts, reservations, and tournament registrations using ForeUP and QuickBooks.
- Coordinated tournaments and club events while communicating with members, guests, and staff to ensure efficient operations.
- Trained golf shop and cart barn employees on customer service procedures, point-of-sale systems, and daily operating processes.
- Handled financial transactions, maintained accurate records, and exercised discretion when working with customer account information.
- Received Employee of the Month recognition for professionalism, dependability, and customer service.
- 40 hrs/week
Education
Bachelor of General Sciences -
Missouri Southern State University
12-2024
Associate of General Sciences - Small Business Management
Connors State College
12-2023
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Google Workspace
- ForeUP
- QuickBooks
- Point-of-Sale Systems
- Electronic Recordkeeping
- Data Entry
Timeline
Owner / Operations Manager
Three Rivers Mobile Detailing
04.2026 - Current
Assistant Golf Professional
Muskogee Golf Club
02.2025 - 04.2026
Associate of General Sciences - Small Business Management
Connors State College
Bachelor of General Sciences -
Missouri Southern State University
CORE QUALIFICATIONS
- Customer Service & Escalated Issue Resolution
- Claims Support & Information Analysis
- Records Management & Documentation
- Electronic Records & Data Entry
- Written & Verbal Communication
- Decision Making Using Established Procedures
- Customer Interviews & Needs Assessment
- Microsoft Office Suite
- QuickBooks
- ForeUP
- Google Workspace
- Organization & Attention to Detail