Harrison Freiermuth
Cisive
Myrtle Beach,South Carolina
12
years of professional experience
Independent and versatile research coordinator and leader with aspirations of growing and learning.
Work History
Client Success Representative II
9 Months- Managed client escalations, resolving service issues and maintaining strong account relationships.
- Coordinated background screening case workflows to ensure accurate, timely client delivery.
- Interpreted client requirements and translated them into clear operational support for internal teams.
- Monitored service levels, identifying bottlenecks and driving process improvements across cases.
Front Desk Specialist
5 Months- Responsible for greeting guests, managing reservations, checking guests in and out, and handling inquiries. Overseeing front desk operations during the summer seasons of a beach resort.
Client Success Representative
9 Months- Managed client onboarding and ensured smooth implementation of background screening workflows.
- Resolved case status inquiries and maintained accurate communication across client accounts.
- Coordinated issue resolution with internal teams to support timely screening completion.
- Monitored client requests and provided consistent updates on background check progress.
Criminal Research Specialist
1 Month- Conducting criminal research at the county/state/federal level and analyzing data to streamline processes.
Vendor Relations Coordinator
2 Years 9 Months- Responsible for the handling of all external vendors both integrated and non-integrated.
- Managing assigned vendors to ensure work is completed in an accurate and timely manner.
- Research and lead potential new vendors through onboarding and acquisition.
Client Services Lead
1 Year 8 Months- Responsible for directing and monitoring workflow of both domestic and international Client Services agent pool.
- Work closely with CS and other departments to ensure client satisfaction and problem resolution when applicable.
- Leading client and process specific training for new and existing agents.
Public Records Lead
8 Months- Responsible for directing and monitoring workflow of domestic criminal research (ie County/Statewide/Federal/Civil/ETC).
- Assist the PR supervisor with daily operations of the department with regards to staffing needs, training, QA, and general morale building.
- Monitor and tracking of daily production of our team members.
Adjudication Specialist
2 Years 7 Months- Serving as trainer and Subject Matter Expert for the division.
- Responsible for ensuring all processes/training materials are accurate and up to date.
- Performing routine audits throughout the department to ensure accuracy across the department.
Criminal Researcher
2 Years 7 Months- Responsible for researching a candidate's potential criminal background.
- Retrieve and enter all applicable information from pulled/faxed files, web-based research, and various other approved resources (BRB/LexusNexus/ETC).
Education
ACCOCIATES - Music Education
Skills
Strong attention to detail
Able to work independently
FCRA Certified
Timeline
Client Success Representative II
Cisive
11.2025 - 08.2026Read More
Client Success Representative
Cisive
11.2025 - 08.2026Read More
Front Desk Specialist
Holiday Inn Club Vatcations - South Beach Resort
03.2025 - 08.2025Read More
Criminal Research Specialist
Veritable Screenings
10.2024 - 11.2024Read More
Vendor Relations Coordinator
Cisive
01.2022 - 10.2024Read More
Client Services Lead
Accurate Background
04.2020 - 12.2021Read More
Public Records Lead
Accurate Background
08.2019 - 04.2020Read More
Adjudication Specialist
Accurate Background
01.2017 - 08.2019Read More
Criminal Researcher
Accurate Background
06.2014 - 01.2017Read More
SANDHILLS COMMUNITY COLLEGE
ACCOCIATES from Music Education
Read More