Harrison Gratzel
Warwick,NY
Summary
Resourceful Guest Experience Guide with expertise in curating unique experiences that captivate and delight guests. Leveraging strong communication skills and a proactive approach, I excel in problem-solving and adapting to various situations, ensuring a smooth and enjoyable visit. Eager to contribute to a positive environment that encourages guest exploration and enjoyment. Detail-oriented office assistant with extensive experience in providing top-notch support and maintenance services. Skilled in managing administrative tasks, coordinating office supplies, and ensuring a clean, organized workspace. Eager to contribute to a positive office culture and improve operational workflows through effective multitasking and problem-solving abilities. Reliable and hardworking bus boy with a focus on teamwork and customer service. Demonstrated ability to handle multiple tasks efficiently, from cleaning tables to assisting servers. Aiming to leverage my strong work ethic and positive attitude to enhance the overall dining experience and support the restaurant's success. Dynamic entrepreneur with a passion for automotive care, seeking to leverage extensive experience in car detailing to elevate client satisfaction and business growth. Proven ability to manage operations, deliver high-quality results, and foster strong customer relationships in a competitive market.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Car Detailing Manager
Premier Auto Services
11.2024 - Current
- Performed comprehensive interior and exterior vehicle cleaning, ensuring high-quality detailing standards and customer satisfaction.
- Managed inventory of detailing supplies and maintained equipment to ensure operational efficiency.
- Conducted thorough inspections to identify areas requiring special attention and applied appropriate cleaning methods.
- Collaborated with team members to optimize workflow and reduce vehicle turnaround time without compromising quality.
Office Assistant
Devon Management
07.2019 - 01.2026
- Managed daily office maintenance tasks to ensure a clean, safe, and organized work environment, enhancing overall operational efficiency.
- Assisted in setting up and maintaining office equipment, including printers, copiers, and telecommunication systems, to support seamless business operations.
- Supported administrative staff by managing mail distribution, filing systems, and office logistics to streamline workflow and communication.
Guest Experience Leader
Mountain Creek Water Park
05.2024 - 08.2025
- Delivered exceptional guest service by anticipating needs and providing personalized assistance to enhance overall satisfaction and loyalty.
- Facilitated seamless guest interactions by efficiently managing inquiries, reservations, and issue resolution in a fast-paced environment.
- CPR certified, followed by extensive health and awareness training
Busser
Apple Dave's Distillery
06.2023 - 10.2024
- Efficiently cleared and reset tables to maintain a clean and welcoming dining environment for guests.
- Collaborated with waitstaff to ensure timely delivery of food and beverages, enhancing overall customer satisfaction.
- Assisted in organizing dining room setups for special events and high-volume service periods.
Education
No Degree - Business Administration And Management
Sacred Heart University
Fairfield, Connecticut, CT05-2029
High School Diploma -
Warwick Valley High School
Warwick, NY06-2025
Skills
Communication
Empathy
Problem-solving
Adaptability
Listening
Cleaning
Restoration
Marketing
Teamwork
Organization
Scheduling
Inventory
Accomplishments
Seal of biliteracy
Summa cum laude
Second degree blackbelt
Young business owner
National Honor Society
Certification
CPR certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Enjoy participating in golf, running, and working out for overall physical and mental well-being
- Reading
- Martial Arts
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Team Sports
- Strategy Games
- Music
Timeline
Car Detailing Manager
Premier Auto Services
11.2024 - Current
Guest Experience Leader
Mountain Creek Water Park
05.2024 - 08.2025
Busser
Apple Dave's Distillery
06.2023 - 10.2024
Office Assistant
Devon Management
07.2019 - 01.2026
No Degree - Business Administration And Management
Sacred Heart University
High School Diploma -
Warwick Valley High School
Scholar athlete
All four years of high school I maintained a 90 average during varsity sports