Harrison Hardy
Wilmington,NC
Summary
Knowledgeable and dedicated dive professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Water Sciences Dive Master
The Walt Disney Company
06.2017 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Private Dive Instructor
Self-employed
05.2023 - Current
- Taught students for UNCW Marine Quest
- Helped students meet course goals by establishing clear objectives for lessons, units and projects.
- Provided feedback, guidance and support to students on participation and performance.
- Met needs of different students by adapting teaching materials and methods.
Construction Worker
Born To Build
08.2023 - 09.2023
- Various construction including rehab, addition work and Demo work.
Dive Assistant/Sales Assistant
Island Divers
07.2016 - 01.2017
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Kept detailed records of daily activities through online customer database.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Built relationships with customers and community to promote long term business growth.
Education
Job Certifications -
The Walt Disney Company
Orlando, FL06.2017
Dive Master And Dive Instructor
Rainbow Reef
Key Largo, FL02.2017
High School Diploma -
New Hanover High School
Wilmington, NC05.2016
Skills
- Excellent in all forms of Dive operations
- Experienced and competent in black water operations
- Pneumatic underwater tool applications
- Gear Maintenance
- Power tool use
- Competent boat operator both inshore and offshore
- Excellent verbal communicator
- Able to speak with confidence to people from all walks of life
- Confident in social settings and group meetings
- Problem solver
Timeline
Construction Worker
Born To Build
08.2023 - 09.2023
Private Dive Instructor
Self-employed
05.2023 - Current
Water Sciences Dive Master
The Walt Disney Company
06.2017 - Current
Dive Assistant/Sales Assistant
Island Divers
07.2016 - 01.2017
Job Certifications -
The Walt Disney Company
Dive Master And Dive Instructor
Rainbow Reef
High School Diploma -
New Hanover High School
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