Harrison Kim
Fullerton,United States
Overview
11
11
years of professional experience
Work History
Customer Service Representative
CalOptima Health
11.2024 - 05.2025
- The Customer Service Representative (CSR) is the first line of contact for CalOptima members and providers. The incumbent will assist members and providers with questions related to the Medi-Cal programs for Orange County. Resolves member inquiries and complaints fairly and effectively. This position will provide information regarding eligibility, enrollment, benefits and services to CalOptima eligible members and providers.
Appointment Scheduling Coordinator
National Association of Family Services
11.2023 - 07.2024
- Company Overview: National Association of Family Services (NAFS) is a company dedicated to helping families with organizing their affairs and ensuring families have peace of mind with estate and financial needs.
- Schedule Annual Reviews for Clients.
- Used Xcel spreadsheet, Google forms, Ring Central.
- Explain procedures, benefits, services, and any other necessary information to the members.
- Documenting information
- Coordinating with team members.
- National Association of Family Services (NAFS) is a company dedicated to helping families with organizing their affairs and ensuring families have peace of mind with estate and financial needs.
Member Experience Specialist
Alignment Healthcare
Remote
04.2022 - 08.2022
- Explain plan's procedures, protocols, benefits, services, and any other necessary information to the members who call or visit the member experience department.
- Facilitate member requests for changes with network provider changes, transportation requests, or any other member request for assistance as appropriate.
- Answer all incoming member phone calls within the department's goal time frame.
- Document every incoming call during the call with pertinent details using SalesForce (i.e., caller name, contact info, reason for call, action taken, resolution, etc.)
- Respond to complaints against the health plan and its contracted facilities by utilizing the departments Complaint / Grievance Policy and Procedure.
Customer Service Representative
Maximus Covid-19 Response Department, Centers for Disease Control and Prevention
Remote
08.2021 - 12.2021
- Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services.
- Record customer interactions and transactions by documenting details of inquiries, complaints, comments. Address customer inquiries and resolve problems to ensure that appropriate changes are made.
- Refer unresolved customer grievances to designated departments for further investigation.
- Communicate with the supervisor regarding any potential needs or concerns.
- Perform data entry accurately.
First Class Airman (E-4)
United States Air Force
Lackland Air Force Base, United States
08.2020 - 02.2021
- Recruited to F-16 Avionics
- Military Entrance Exam (ASVAB): 94/99 (Category I)
- Technical and Physical Training: Outstanding
- Entry Level Discharge (Neutral) - Personal discharge request
Sales Associate
URMATE
Irvine, CA
03.2019 - 04.2020
- Sales for international asian luxury cosmetics, beauty supply, and other essential items.
Crew Member
Dunkin'
Irvine, CA
12.2019 - 03.2020
- Barista for coffee and other beverages, cashier, kitchen duties, maintaining store cleanliness.
COOK
CALIFORNIA GRILL, GOGI (IRVINE)
Irvine, CA
07.2018 - 11.2018
- Grilled, Fried, served assortments of meat and vegetables
- Managed Kitchen for closing times (worked mostly closing shifts)
- Worked as server and DishWasher
- Learned teamwork, hustle, and diligence
TEAM MEMBER
HOSPITALITY & DINING @ UCI (BC CAVERN)
07.2018 - 08.2018
- Washed Dishes/Bussed dishes
- Cooked Breakfast/Lunch Menu
- Cleaning work
- Special Event operations: served NFL Rams during training season during summer
- Seasonal
TEAM MEMBER/BOXER
ASIAN BOX
06.2018 - 07.2018
- Boxed lunch boxes
- Fast-paced and meticulous environment.
- Earned Food Handlers Card (June 2017)
Sales Associate
KLARIF
Santa Ana, CA
06.2016 - 05.2018
- Sales Associate for an original father's recipe cosmetics brand that specializes in non-toxic, vegetarian face/hair/body products, finest perfumes & handcrafted luxury skincare.
TEAM MEMBER
BON ÉPI PÂTISSERIE CAFÉ
12.2017 - 01.2018
- Learned to make assortment of beverages including, smoothies, Boba drinks, coffees, while receiving customer orders.
- Multi-tasking in a fast-paced, tight environment.
- Maintained store cleanliness
- Leave due to Business closure: January 2018
Board Member, Youth Division Chairman
American Red Cross
Riverside, CA
08.2015 - 07.2016
- To oversee operations and represent the Youth Advisory Council in San Bernardino and Riverside Chapter, Desert to Sea Region, CA.
Public Relations Chair, Youth Division
American Red Cross
Riverside, CA
08.2014 - 07.2015
- Advertisement, outreach, and retention management for Youth Division in San Bernardino and Riverside Red Cross Chapter.
Lab Research Assistant
Loma Linda University Medical Center
Loma Linda, CA
08.2014 - 11.2014
- Lab Assistant in lab detection of rat and mice brain lesions from MRI and CT scans using Matlab image analysis software, etc.
Education
Biological Sciences -
University of California, Irvine
06.2020
High School Diploma - w/ Magna Cum Laude
Los Osos High School
06.2016
Skills
- High-Ticket Closing & Appt Setting
- Customer Service
- Salesforce CRM
- Caregiving
- Research & Data Entry
- HTML
- CSS
- Javascript
- Food Handlers Certificate
Projects
Mike Barron's High Ticket Closers Academy, Certified in High-Ticket Closing; Certified through Limelight Media (Inc. 5000 Company). UCI 2017 - 2018 Delta Delta Sigma Clinic Project, Helped create a free OC mobile dental clinic through 201C non-profit funds, dentistry donations, including funds from Ellen Degeneres from 'Ellen Show' who funded our caravan for the project. Geneva Convention, International Humanitarian Law Campaign (IHLC), Regional Campaign Director, 2015-2016, Granted funds and designated Liaison for San Bernardino & Riverside Chapters' Geneva Convention - Trained at ARC National Headquarters.
Certificates Awards Honors
- California Life, Accident, Health, & Sickness License, #4270243, 02/27/23
- California Food Handlers Certificate
- High-Ticket Closer's Certificate (Limelight Media)
- UCI Costa Rica Sustainability Research Program, Participant, 2017-2018
- Magna Cum Laude - H.S. Diploma, 4.0
- Navin Narayan Youth Award, 2015, Awarded to one youth volunteer per Chapter for distinguished leadership and service within the American Red Cross.
- Volunteer Recognition Award, 2014, Recognized for outstanding service as American Red Cross Youth Volunteer at San Bernardino Red Cross Chapter.
- Grant Recipient and Liaison for San Bernardino/Riverside Chapter, IHL (International Humanitarian Law) Campaign training @ American Red Cross National Headquarters in Washington DC, 2014-2015
- AP Capstone Program Participant
- HTML, CSS, Javascript (Nucamp)
Timeline
Customer Service Representative
CalOptima Health
11.2024 - 05.2025
Appointment Scheduling Coordinator
National Association of Family Services
11.2023 - 07.2024
Member Experience Specialist
Alignment Healthcare
04.2022 - 08.2022
Customer Service Representative
Maximus Covid-19 Response Department, Centers for Disease Control and Prevention
08.2021 - 12.2021
First Class Airman (E-4)
United States Air Force
08.2020 - 02.2021
Crew Member
Dunkin'
12.2019 - 03.2020
Sales Associate
URMATE
03.2019 - 04.2020
COOK
CALIFORNIA GRILL, GOGI (IRVINE)
07.2018 - 11.2018
TEAM MEMBER
HOSPITALITY & DINING @ UCI (BC CAVERN)
07.2018 - 08.2018
TEAM MEMBER/BOXER
ASIAN BOX
06.2018 - 07.2018
TEAM MEMBER
BON ÉPI PÂTISSERIE CAFÉ
12.2017 - 01.2018
Sales Associate
KLARIF
06.2016 - 05.2018
Board Member, Youth Division Chairman
American Red Cross
08.2015 - 07.2016
Public Relations Chair, Youth Division
American Red Cross
08.2014 - 07.2015
Lab Research Assistant
Loma Linda University Medical Center
08.2014 - 11.2014
Biological Sciences -
University of California, Irvine
High School Diploma - w/ Magna Cum Laude
Los Osos High School
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