Harrison Loun
Stockton,CA
Summary
With over a decade of experience in the automotive industry as a technician, I fully understand the importance of my duties. The lives of the passenger of the vehicle that I've repaired and of the vehicles around it depends on my ability to perform repairs as specified.
Overview
7
7
years of professional experience
Work History
Senior Master Technician
Bill Brandt Ford
01.2020 - Current
- Enhanced vehicle performance by conducting comprehensive diagnostics and implementing appropriate repairs.
- Reduced customer complaints by providing accurate troubleshooting and timely resolution of complex technical issues.
- Maintained a high level of customer satisfaction with thorough communication and consistent follow-ups on repair progress.
- Achieved faster turnaround times by efficiently prioritizing tasks and streamlining workflow in the service department.
- Ensured compliance with safety regulations, creating a safe working environment for both employees and customers.
- Resolved difficult mechanical issues with expert precision, minimizing downtime for customers'' vehicles while maximizing satisfaction rates.
- Managed warranty claims efficiently, ensuring proper documentation and timely submission to manufacturers for reimbursement approval process completion.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Senior Master Technician
Sunnyvale Ford
02.2017 - 01.2020
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Tore down, repaired and rebuilt faulty assemblies such as powertrain systems, steering/braking systems and electrical systems.
- Read and followed technical documentation to complete accurate repairs.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
Education
Ford Training
Brentwood, CASkills
- Hand and Power Tools
- Preparing Work Orders
- Electrical Repair Procedures and reading wiring schematic
- Troubleshooting Skills
- Mechanical Aptitude
- Safety Compliance
Timeline
Senior Master Technician
Bill Brandt Ford
01.2020 - Current
Senior Master Technician
Sunnyvale Ford
02.2017 - 01.2020
Ford Training
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