Harrison McKnight
Owls Head,ME
Summary
Dynamic hospitality professional with an MBA, skilled in managing high-volume resort operations and technology systems. Expertise in configuring the ALICE platform and leading staff training initiatives to streamline processes, enhance communication, and ensure consistent service delivery.
Overview
3
3
years of professional experience
Work History
Rooms Division Manager / ALICE System Administrator
Sugarloaf
Carrabassett Valley, USA
03.2025 - Current
- Managed property ALICE system configuration, workflow design, and daily operations to optimize user experience.
- Built and implemented system workflows across Rooms Division and Housekeeping departments to improve task routing and operational efficiency
- Lead staff training and onboarding for system adoption across operational teams
- Act as liaison between operations and technology platform to ensure alignment of system functionality with service standards
- Oversee Rooms Division operations in a high-volume resort environment, ensuring service consistency and operational execution
- Implemented process improvements that enhanced communication, reduced response times, and elevated guest service delivery.
Front Desk Representative
Sugarloaf
Carrabassett Valley, USA
05.2023 - 04.2025
- Managed front desk operations, enhancing guest experience through efficient reservations, billing, and service workflows
- Trained new employees on guest service systems (ALICE) and operational procedures, improving team readiness and service consistency
- Maintained system accuracy and operational consistency during peak demand periods
- Supported ALICE system rollout, facilitating staff adoption and ensuring smooth transition to new operational procedures
Education
MBA - Hospitality Administration/Management
Husson University
BS - Hospitality Administration/Management
Husson University
AS - Hospitality Administration/Management
Southern Maine Community College
Skills
- Alice platform administration
- PMS operations
- Workflow configuration
- Access management
- Operational leadership
- Guest experience and recovery
- High-volume resort operations
- Coordination and communication
- Training and onboarding
- Change management strategies
- SOP development
- Quality assurance
Awards
- Rookie of the Year
- Lodging – Serve First
- Lodging – Excellence in Execution
Timeline
Rooms Division Manager / ALICE System Administrator
Sugarloaf
03.2025 - Current
Front Desk Representative
Sugarloaf
05.2023 - 04.2025
MBA - Hospitality Administration/Management
Husson University
BS - Hospitality Administration/Management
Husson University
AS - Hospitality Administration/Management
Southern Maine Community College